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Austin Mutual Review

Austin Mutual Company Overview

Customer Rating:
Rating: 2.029 Reviews Austin Mutual has received an average of 2.0 stars out of 5 based on 29 user reviews.

Company History:
Austin Mutual was founded in Minnesota in 1896 under the name State Farmers Mutual Hail Association of Minnesota. Only in 1930 was the name changed to Austin Mutual Insurance Company. In 1974 the Austin Mutual Windstorm Insurance Company merged into the Austin Mutual Insurance Company; in 1999 the Waseca Mutual Insurance Company merged into the Austin Mutual Insurance Group. In 2012 the Austin Mutual Insurance Company became an affiliate of The Main Street America Group. Now the company serves over 95,000 p..Read More

Lines of Insurance:
Auto, Homeowners

States licensed to sell insurance in:

Austin Mutual Satisfaction Survey

Overall, how satisfied are you, with Austin Mutual?

  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


Contact Information for Austin Mutual

Company Contact Info:
President and CEO   Jeffrey B. Kusch
15490 101st Ave N
Maple Grove, MN 55311
(800) 328-4628

Austin Mutual Reviews and Customer Comments

"They pick your home apart looking for anything to force you into paying a higher premium, especially since we paid off our mortgage. "
Commented on 2016-04-05 05:01:30 EST
"Claims adjuster did not return calls. One month after claim was submitted and still had not worked on the claim. Very unhappy after having been with this company for 10+ years. I can how they handle loyal customers. "
Commented on 2015-09-23 12:03:02 EST
"I've been waiting for over a week and I can't even get a call back from the claim manager or the adjuster. Tried speaking with a supervisor and of coarse I was told to wait."
Commented on 2015-09-21 13:30:32 EST
"I had a fico score of over 800 when I financed a new car, got the best finance rate available, fico went down some, Austin Mutual raised my rates by over $460 per year based>on JUST the lower fico score. No violations, no claims. >"
Commented on 2015-09-05 11:37:16 EST
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