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Austin Mutual Review

Austin Mutual Company Overview

Customer Rating:
Rating: 2.030 Reviews Austin Mutual has received an average of 2.0 stars out of 5 based on 30 user reviews.

Company History:
Austin Mutual was founded in Minnesota in 1896 under the name State Farmers Mutual Hail Association of Minnesota. Only in 1930 was the name changed to Austin Mutual Insurance Company. In 1974 the Austin Mutual Windstorm Insurance Company merged into the Austin Mutual Insurance Company; in 1999 the Waseca Mutual Insurance Company merged into the Austin Mutual Insurance Group. In 2012 the Austin Mutual Insurance Company became an affiliate of The Main Street America Group. Now the company serves over 95,000 p..Read More

Lines of Insurance:
Auto, Homeowners

States licensed to sell insurance in:
AZ, ID, IL, IA, KS, MN, MT, NE, ND, OR, SD, UT, WA, WI

Austin Mutual Satisfaction Survey

Overall, how satisfied are you, with Austin Mutual?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


                 


Contact Information for Austin Mutual

Company Contact Info:
President and CEO   Jeffrey B. Kusch
15490 101st Ave N
Maple Grove, MN 55311
(800) 328-4628

Austin Mutual Reviews and Customer Comments

"Complaint regarding Main Street America Group Insurance MSA Group, Claims Adjuster Todd Martin. I had a crop claim that was filed through MSA Group in early 2019. Claims Adjuster Todd Martin first contacted me about this claim. He was immediately arrogant and did not take time to listen to me. He interrupted me, basically told me I didnt have rights and had to do exactly what he said, and quoted an old insurance case, from another state in the early 1900s stating that is the standard that insurance companies follow and I had to follow it. Although he said hed be out to inspect the crop damage he never showed up and only relied on arial photographs. No one took any measurements of the damaged corn versus the undamaged corn and wanted to rely on records from my previous years yields. This case will soon be a year old. I have reached out to him over a month ago and he still hasnt responded 43 days and counting. I have given them appropriate documentation and information to calculate the damages, and have asked why they havent paid of given me a fair offer no response. Instead he is offering a settlement on a claim for over 10,000 for far less. Obviously he is not held accountable to anyone at MSA to settle this claim fairly. His incentive is to low-ball me and move on. Im debating my other options and where to file a valid claim of not doing business in good faith against MSA Group. Any suggestions"
Commented on 2020-04-15 09:12:34 EST
"They pick your home apart looking for anything to force you into paying a higher premium, especially since we paid off our mortgage. "
Commented on 2016-04-05 07:01:30 EST
"Claims adjuster did not return calls. One month after claim was submitted and still had not worked on the claim. Very unhappy after having been with this company for 10+ years. I can how they handle loyal customers. "
Commented on 2015-09-23 14:03:02 EST
"I've been waiting for over a week and I can't even get a call back from the claim manager or the adjuster. Tried speaking with a supervisor and of coarse I was told to wait."
Commented on 2015-09-21 15:30:32 EST
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