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NLI (Nippon Life) Review

NLI (Nippon Life) Company Overview

Customer Rating:
Rating: 1.013 Reviews NLI (Nippon Life) has received an average of 1.0 stars out of 5 based on 13 user reviews.

Company History:
Nippon Life America has been in operation for 15 years. Its parent, Nippon Life (Japan) has an A.M. Best rating of A+ (superior) and an S&P rating of A+ (superior)...Read More

Lines of Insurance:
Health, Life, Disability

States licensed to sell insurance in:

NLI (Nippon Life) Satisfaction Survey

Overall, how satisfied are you, with NLI (Nippon Life)?

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  2. What insurance policy/policies do you have with this company?
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  3. How long have you had a policy with this company?
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  4. Overall, how satisfied are you, with your insurance company?
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  5. How likely are you to renew your insurance policy/policies with this insurance company?
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  6. Would you recommend this insurance company to your friends and family?
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  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


Contact Information for NLI (Nippon Life)

Company Contact Info:
CEO   Kunie Okamoto
521 Fifth Avenue, Fifth Floor
New York, NY 10175

NLI (Nippon Life) Reviews and Customer Comments

"Does not cover anything I had to pay over 1,500 for basic general physical exams. Ridiculous"
Commented on 2020-04-16 01:03:43 EST
"Incredibly frustrating experience with this company right from the get go Child needs to see a specialist. Given every possible excuse as to why they may reject the claim after receiving treatment... even with in-network hospital referral coming from our in-network pediatrician. Told that claim will not be covered because Rady's Hospital new building offices address at 3030 Children's Way and does not match exact in-network address of Rady's Hospital located at 3020 Children's Way so they will reject claim mind you the Rady's had to expand and the new wing is attached via a bridge walkway to hospital. For our plan, Nippon bases their approval off Aetna Signature Administrator,s general customer website to confirm in-network status. However, this source is not presently up to date. I called Aetna Signature Administrators directly and they said that the 3030 Children's Way address is indeed in network However, Nippon Life Insurance is apparently not eager to service their members will not confirm this information on our behalf. They prefer to base their claim info on out-of-date demographics on a general website not directly with Aetna. In addition, I was informed another grounds for rejecting the future claim is because our child is scheduled to be seen by a Rady's physicians assistant within the department and then signed off by an in-network attending liable for confirming diagnosis for anticipated surgical referral. But the physician's assistant is not showing as in-network on the outdated source, so Nippon stated they will not be liable for the claim if the PA's tax IDname is anywhere on the bill even if the main diagnosis referral comes from the in-network attending. Meanwhile, our child is sick and if we wait for another specialist to become available avoiding any contact with a PA, the next available appointment is in May 3 months wait We have EPO Plan 4 and claims deemed out-of-network subject members to an outrageous 20,000 deductible So I have been forced to cancel the appointment set two days from now, for fear that our post treatment claims will be rejected. These excuses are absolutely absurd and ridiculous It would seem this is a tactic to avoid paying legitimate claims. Even a Rady,s billing representative stared it seems like your carrier doesn't want us to treat you child. I spoke to my supervisor and we have never encountered anything like this. Our doctor's office confirmed we were good to go, along with the hospital. But given the unfamiliarity with 3rd party insurance, I tripled checked and my apprehension surrounding Nippon was confirmed. How is this company in business What value are they offering their clientele How many other folks failed to make eight phone calls to hear the song and dance and were utterly screwed when their bill arrived And if you expect a courteous customer service advocate at Nippon, don't hold your breath. The gal who fielded my call was kurt and very very unhelpful."
Commented on 2020-02-26 22:29:34 EST
"I am easily pleased and this is, by far, the worst insurance company I have ever had. Copays for medicine for life long health issues are very expensive, they won't approve my insulin nor deny it and allow me to get it from mnfct. because they are trying to force me on to bad brands with bad reviews so I am left paying full price for the one that works for me, customer service gave me bad info to get it multiple times which wasted a lot of my time. This company makes everything difficult."
Commented on 2019-10-23 14:59:25 EST
"This is the worst medical insurance. The ER visits are 150.00, which is not bad, but they bill for everything else. You will have to pay for everthing that is performed in the ER, so your initial visit is 150.00 which just gets you in the door. Horrible insurance, you might as well not even have it."
Commented on 2019-10-22 12:25:57 EST
"Worst company ever. I've been trying to collect on shortlong term disability and first u weeks now I've been getting nothing but the run around. I've had 3 doctor's now properly fill out the paper work nippon requires. All of which have labeled me disabled because of my cancer. For almost 2 months now this company refuses to process my claim for absolutely no reason given. Run as fast as you can from this company or you will get screwed over by them. J yet to read a single positive review about Nippon and I have gone through over 200 reviews."
Commented on 2019-10-14 12:40:19 EST
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