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Auto Owners Insurance Review

Auto Owners Insurance Company Overview

Customer Rating:
Rating: 2.0249 Reviews Auto Owners Insurance has received an average of 2.0 stars out of 5 based on 249 user reviews.

Company History:
Auto-Owners was founded in 1916 by Vern V. Moulton in Mt. Pleasant, Michigan. The next year Moulton moved the company to Lansing Michigan. Auto-Owners did business exclusively in Michigan until 1935. Now the Company is represented by over 6,200 independent agencies with more than 4,200 associates in 26 states. ..Read More

Lines of Insurance:
Auto, Long Term Care, Life, Disability, Homeowners

States licensed to sell insurance in:

Auto Owners Insurance Satisfaction Survey

Overall, how satisfied are you, with Auto Owners Insurance?

  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


Contact Information for Auto Owners Insurance

Company Contact Info:
Chairman/CEO   Jeffrey F. Harrold
6101 Anacapri Dr
Lansing, MI 48917
(517) 323-1200

Auto Owners Insurance Reviews and Customer Comments

"For all the hype that I heard about how great this company is they were very quick to turn around and give me the Royals screwjob. One claim on my house from a windstorm they have an adjuster come out one day take pictures of the damage the next day they had somebody else come out take additional pictures. They first told me that the roof just needs a slight patch job when you can see that the underlying wood was buckled and the gutters were ripped off. The tree that landed on my house also damaged my porch and my siding they expected me to Simply paint the siding and redo the steps. I'm sorry but insurance is there to make sure that the job gets fixed properly so that they can continue and not have to worry about it again. This company is such a worthless *** that they expect everybody to put Band-Aids on their houses until they fall down and then when you do make a claim they drop you if you try to get it fixed properly. Right now I'm in the process of fighting to reclaim the rest of the amount due to me for the roof repair the siding repair. what they're told me because I didn't get fixed in 30 days when the paperwork says 2 years to get it done they're not going to pay for it. To anyone out there thinking about using this company I highly recommend you go somewhere else."
Commented on 2019-10-22 04:00:00 EST
"I been with Auto Owners for more than 15 years. I had two accidents and Auto Owners took care of everything. I didn't have to pay a dime. They are a great company. They have my homeowners insurance and my Umbrella policy."
Commented on 2019-02-20 14:03:11 EST
"Auto Owners farms out all of it appraisals to cut rate vendors.In my case they did a very poor job of assessing my homes damage. They where very slow and pretty flippant about it. I have been a customer for 13 years and will be moving all of my policies to another company as soon as possible."
Commented on 2018-07-13 16:16:16 EST
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