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Auto Owners Insurance Review

Auto Owners Insurance Company Overview

Customer Rating:
Rating: 2.0235 Reviews Auto Owners Insurance has received an average of 2.0 stars out of 5 based on 235 user reviews.

Company History:
Auto-Owners was founded in 1916 by Vern V. Moulton in Mt. Pleasant, Michigan. The next year Moulton moved the company to Lansing Michigan. Auto-Owners did business exclusively in Michigan until 1935. Now the Company is represented by over 6,200 independent agencies with more than 4,200 associates in 26 states. ..Read More

Lines of Insurance:
Auto, Long Term Care, Life, Disability, Homeowners

States licensed to sell insurance in:

Auto Owners Insurance Satisfaction Survey

Overall, how satisfied are you, with Auto Owners Insurance?

  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


Contact Information for Auto Owners Insurance

Company Contact Info:
Chairman/CEO   Jeffrey F. Harrold
6101 Anacapri Dr
Lansing, MI 48917
(517) 323-1200

Auto Owners Insurance Reviews and Customer Comments

"I had a loss in a building I own in January, 2015, which I insured with Auto Owners for more than 18 years. I made a claim in a timely fashion. It is now December 2015 and there is no hope that they will pay my claim in the future. They just sent me a letter denying the claim altogether based on some "engineer" they hired who said he found no damage or leaking in the area of the building that in which the damage occurred. The building has been repaired in the last 12 months, so no damage remains. Auto owners has multiple pictures of the damage and their adjuster viewed the damage on many occasions. >They have no intention to pay and have made that clear many times. I notified Auto Owners of the actions of their adjuster back in August by certified mail and they did not respond.>Don't get an insurance company that has a history of failure to pay on claims. Don't buy insurance with Auto Owners"
Commented on 2015-12-20 10:44:15 EST
"I've been with Auto-Owners for just over four years and I've had three not-at-fault auto claims in that time. One was a broken windshield, one was a deer impact and the other one was an Underinsured Motorist claim. Each time their claims service was exceptional. They paid the claims in just a few days, they paid for OEM not aftermarket/generic parts to repair my vehicles even though the policy states that they can use aftermarket and the settlement amount for my totaled car when I hit the deer was actually $1500 more than I was expecting based on my own research Since they were all not-at-fault claims, they didn't cause my premium to increase at all. My parents had severe hail damage on their roof a few years ago and their home is insured with Auto-Owners. They had a check for a new roof four days later. I plan to stay with them for a very long time as long as they keep providing great service. Their rates are very competitive and even if they were a few hundred bucks more expensive, I'd pay it "
Commented on 2015-10-11 02:28:21 EST
"1st adjuster was $25,000 too low. 2nd got closer at $12,000 below the quotes. 3rd adjuster is now around $7,000 lower than the construction quotes. A year later my siding does not match in size or color, house looks terrible and we have been constantly stressed dealing with these people. Terrible service and worst of all they just don't care. "
Commented on 2015-07-13 19:55:08 EST
"They lied many times ripped us off and cussed us on the phone and they don't care. When we called to complain they threatened with a lawyer."
Commented on 2014-12-04 12:34:13 EST
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