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Auto Owners Insurance Review

Auto Owners Insurance Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"I been with Auto Owners for more than 15 years. I had two accidents and Auto Owners took care of everything. I didn't have to pay a dime. They are a great company. They have my homeowners insurance and my Umbrella policy."
Commented on 2019-02-20 12:03:11 EST
"Auto Owners farms out all of it appraisals to cut rate vendors.In my case they did a very poor job of assessing my homes damage. They where very slow and pretty flippant about it. I have been a customer for 13 years and will be moving all of my policies to another company as soon as possible."
Commented on 2018-07-13 14:16:16 EST
"Waiting for claim to be paid for a year."
Commented on 2017-11-01 17:47:29 EST
"do not use this insurance company"
Commented on 2017-07-18 06:41:22 EST
"I am 52 years old have not had any accidents, nor any fender benders at all. Every 6 months my rates increase, increase and increase This is ridiculous And Highly Unfair.... I have been with Auto Owners Insurance 3 years in Dec. 2017 I work from home and drive 20 miles to town every other day for food and the like yet my rates have SKY ROCKETED SO MUCH SO, AND THE AGENTS THEY COULD CARE LESS OH GO AHEAD SHOP AROUND THEY SAY YEAH EASIER SAID THAN DONE Thank you for your time... no stars from this lady"
Commented on 2017-06-08 08:59:09 EST
"I would never buy insurance from this company again."
Commented on 2017-05-17 12:36:19 EST
"Roof was damaged by wind storm. Two inspectors said I had more hail damage than wind damage. Long story short they gave me enough money t o replace 27 tiles. Adjustor was awful to deal with. Said my roof was to old for them to cover damages and according to his computer it hadn't hailed in my area in five years. They said my roof was over 15 yrs old and they wouidn't pay for old damages. I think the roof is 17 yrs old now. Been nice if they had told me this before the roof started leaking. If you have a roof over 15 yrs old and have Auto Owners beware"
Commented on 2017-04-12 19:58:33 EST
"Even for a windshield glass claim, they will raise your rates. Based on number of claims not that it was a glass claim."
Commented on 2017-03-07 06:52:15 EST
"I had a loss in a building I own in January, 2015, which I insured with Auto Owners for more than 18 years. I made a claim in a timely fashion. It is now December 2015 and there is no hope that they will pay my claim in the future. They just sent me a letter denying the claim altogether based on some "engineer" they hired who said he found no damage or leaking in the area of the building that in which the damage occurred. The building has been repaired in the last 12 months, so no damage remains. Auto owners has multiple pictures of the damage and their adjuster viewed the damage on many occasions. >They have no intention to pay and have made that clear many times. I notified Auto Owners of the actions of their adjuster back in August by certified mail and they did not respond.>Don't get an insurance company that has a history of failure to pay on claims. Don't buy insurance with Auto Owners"
Commented on 2015-12-20 08:44:15 EST
"I've been with Auto-Owners for just over four years and I've had three not-at-fault auto claims in that time. One was a broken windshield, one was a deer impact and the other one was an Underinsured Motorist claim. Each time their claims service was exceptional. They paid the claims in just a few days, they paid for OEM not aftermarket/generic parts to repair my vehicles even though the policy states that they can use aftermarket and the settlement amount for my totaled car when I hit the deer was actually $1500 more than I was expecting based on my own research Since they were all not-at-fault claims, they didn't cause my premium to increase at all. My parents had severe hail damage on their roof a few years ago and their home is insured with Auto-Owners. They had a check for a new roof four days later. I plan to stay with them for a very long time as long as they keep providing great service. Their rates are very competitive and even if they were a few hundred bucks more expensive, I'd pay it "
Commented on 2015-10-11 00:28:21 EST
"1st adjuster was $25,000 too low. 2nd got closer at $12,000 below the quotes. 3rd adjuster is now around $7,000 lower than the construction quotes. A year later my siding does not match in size or color, house looks terrible and we have been constantly stressed dealing with these people. Terrible service and worst of all they just don't care. "
Commented on 2015-07-13 17:55:08 EST
"They lied many times ripped us off and cussed us on the phone and they don't care. When we called to complain they threatened with a lawyer."
Commented on 2014-12-04 10:34:13 EST
"They do not pay on the policies they provide. They have out side adjustors that contact you and mislead you and try to settle for pennies on the policy that you are owed."
Commented on 2014-12-02 19:12:15 EST
"They do NOT honor the paid in full discount. I paid in full 9 days before the due date yhey refuse to honor it"
Commented on 2014-09-06 10:05:05 EST
"BE WARNEDThese people are crooks They will happily take your money. Month after month year after year. All is well until you have a claim. Had a claim...25000 estimates from contractors. They 'll pay you 5000.If you raise Cain you get another 5000. It's a scam... They know most people will just give up from the frustration.What's scary is my contractor told me exactly what they were going to do before they did it. He's said they do the same thing every time.We are in the being ignored stage now... 6 months into it."
Commented on 2014-08-20 18:22:23 EST
"Had storm damage to roof during tornado landing 1st week of July 2014. Instead of handling roof claim company waited over 30 days for cat adjuster from Missouri. All surrounding homes had roof replacement authorized almost immediately by their insurance companies but this cat adjuster only authorized repairs to missing shingles even though roof had hail damage seals broken water seepage into grg ceiling."
Commented on 2014-08-15 11:18:48 EST
"Have homeowners policy with extra coverage for "backup of sewers or drains" and "water leakage and seepage". Had a flood in my house of course started coming up a drain the basement which I capped off then 5 days later came in around the foundation of the house. Told insurance company which told me to get someone out there right away to get the water out NOT to unplug the drain and they would get an adjuster out there. A week later someone shows up mean while still have a company getting water out and then a week later they deny the claim stating it is "ground water" coming in the basement I live in the country I have a well I pay extra on my policy to cover this I have to get a attorney now and sue them Oh and my well is leaking coming into the house BUT IT IS GROUND WATER THEY WON'T COVER IT"
Commented on 2014-08-05 16:13:56 EST
"Swill do anything legally to deny a claim Totally unethical. My brother is an insurance attorney and it may be my only chance in court to seek legal redress for their greedy business practices.Stay away from thus company FARFAR AWAY"
Commented on 2014-07-18 21:14:15 EST
"Denied the claim for hail damage which 2 separate experienced roofer documented. A.O. claimed it was defective shingles."
Commented on 2014-06-26 14:27:24 EST
"Never filed a claim and have been a safe driver for years. Rates rose almost 300.00 in less than 2 years. Good-bye greedy Auto Owners"
Commented on 2014-03-09 08:31:17 EST
"My roof was damaged by hail in 2009 as were several others in my neighborhood. I had the claim paid and a new roof installed nine days later. Two of my neighbors had their claims denied until they filed complaints with the Insurance Commissioner and several others were still waiting to hear back when my new roof was finishedI also had an Uninsured Motorist total my vehicle and they paid off my car in less than a week I couldn't ask for more"
Commented on 2014-03-05 15:58:45 EST
"We used this Company for more than 10 years. As long as there are no claims it is just fine. This past winter the roof collapsed on one of our huge Storage sheds due icy weather. Because we are getting older and don't know how long we can stay on this 40 acre property we decided to just build a smaller one with the wood we have in storage. Because we did not rebuild the same building they held back a very large sum. Would have cost us same or more to hire an attorney so we had to settle. Also some of the stored items were not covered per agent. See next item for a Auto claim. "
Commented on 2013-11-26 08:36:38 EST
"Auto Owners is an excellent company. If someone isn't satisfied that is probably because their claim is sketchy or simply not a covered incident. I have had an auto and a homeowners claim with them and they were prompt and quick to get payment to us right away I would HIGHLY recommend Auto Owners Insurance. They are A rated for a reason"
Commented on 2013-11-21 09:06:33 EST
"On our first home owners claim they responded quickly and we were able to get our roof replaced in a timely manner"
Commented on 2013-11-13 18:51:30 EST
"Had a housefire aug.2011 still no settlement and none in sight. They have done everything in their power to not pay our claim have caused us to spend many thousands of unclaimable dollars to defend and prove our claim to no avail. I hate this company and will never deal with or recomend to anyone. What they do is illegal in my opinion. "
Commented on 2013-11-11 21:34:26 EST
"When we had a house fire last year we expected a fight from our insurance company Auto Owners. To the contrary they paid our living expenses for nearly a year paid for the contents as well as the reconstruction without any argruments at all. Our claims experience was terrific. "
Commented on 2013-11-02 05:37:58 EST
"Auto-owners is sending out "consent to rate" increase forms to their long time customers. It states they can increase rates up to 250% above North Carolina mandated rates. If you do not sign this form your coverage will cease upon renewal. Insured with this company for over 20 years. This is how they treat their longest customers."
Commented on 2013-10-14 18:01:47 EST
"Very slow very nitpicky. Only one office in the lower part of the state SC all communications are by phone /e-mail. Good luck getting straight answers from claims agent or even them to answer your call/ email."
Commented on 2013-10-01 11:10:13 EST
"I was nailed by an elderly woman who ran a red light and the idiot cop cited me. I told Auto-owners not to pay any claims as I was going to fight it in court. Auto-owners ignored me and paid anyways. I won in court but because they decided to pay its marked on my insurance and my premiums are higher thanks to their decision not to listen to me. If you want an insurance company that will stand behind you stay far away from Auto-Owners."
Commented on 2013-08-16 08:22:05 EST
"Extremely satisified with the claims and service received. My personal claims experiences matches their advertisements noting the earning of the J.D. Power and Associates claims satisfaction award the past few years. Information about company on this web site appears to be outdated mid 2000s."
Commented on 2013-05-07 14:39:45 EST
"had several rental houses with company took 6 months to settle claim"
Commented on 2013-04-08 17:07:53 EST
"I was with Auto Owners for 10 years and laways paid my payments on time. My wife had 2 minor accidents in 3 years and we were dropped. They did me a favor becasue I got insurance cheaper through another company but I need insurance against insurance companies"
Commented on 2013-03-31 07:59:41 EST
"in 50 yrs 1 claim on house-denied. Paid car ins. in June till 10/20got new car 10/8 new ins quote was 400 higher then other ins I canceled. Wondered why they dated termination letter Nov 1 until I got a bill saying I stilled owed them 70. they said I was paid up in June and their collectors are trying to get more. I am 70 so they can try to get the rest and I will go on every web site I find till everyone knows how auto insurance treats people they think wont know"
Commented on 2013-03-15 12:44:23 EST
"We had a fire in our home 10 months ago. From the beginning the adjuster gave vague bureaucratic answers to all my questions. He never explained that the Proof of Loss was due in 60 days and it wasn't explained in my copy of the policy. If my daughter hadn't read the "on-line" version my claim could have been denied. He never clearly explained what extra living expenses would be covered with regard to our rental such as laundromat etc. I've also had several problems with the company that contracts with AO to do the clean-up. Service Master NEVER made an inventory of what they took from my home. Several personal mementos are just GONE. No one is taking responsibility and my inquiries are met with excuses and/or silence. Our adjuster also recommended a contractor with whom he had a working relationship. Not surprisingly this contractor's bid was 20000 less than then the one done by a reputable contractor in our area. We've had to hire a Public Adjuster. 10 months later we are still waiting for results.........We are just average people with an average home and average belongings. Like many people we are paying premiums on amounts above and beyond what our home and its contents are worth. In the beginning we did what we could to make things easier such as finding a rental that costs half as much as we were entitled to under our policy and buying replacement items at sale prices. "Playing nice" is the last thing taken into consideration where AO is concerned. Our adjuster has spent countless hours painting us with a tainted brush and needlessly dragging out this process all the while paying for our rental and extra living expenses. All we ever expected was to be treated with a little humanity and compensated fairly. Auto Owners and their vendor haven't even tried to hide the fact that they have no intention of doing either."
Commented on 2013-03-05 09:46:46 EST
"Raised auto rates 122.00 after one year for no reason at all. Unacceptable."
Commented on 2013-02-26 14:42:30 EST
"After 5 years in a lawsuit against this company we finally won. Now another waiting game with this company. DO NOT GET INSURANCE FROM THIS COMPANY TERRIBLE."
Commented on 2013-02-21 07:40:04 EST
"9 months to pay claim denied various parts of claims low balled everything ended up paying about 50 percent of loss we got screwed"
Commented on 2013-01-24 11:45:31 EST
"Dragging their feet over 3 month on a claim"
Commented on 2012-12-06 08:05:55 EST
"Totally screwed us"
Commented on 2012-11-29 18:04:13 EST
"I had a fire loss up north and it still has not been settled. Our female adjuster has gave a complete run around and late on my loss of income checks. Her boss says she is doing a good job. She has not been any help just a pain. I had to hire a public adjuster still a run around with insurance company. This month will be 1yr. Good luck to all."
Commented on 2012-10-02 15:15:39 EST
"the first claim we had was handled o.k. that was last year.this was from storm damage.wehad a water leak in the floor this year and we filed the claim about 6 weeks ago and we still have not had it settled."
Commented on 2012-09-20 08:49:17 EST
"Took weeks on multiple attempts to gain any contact from the adjuster 8 weeks or more. Coverage of claim would not even cover cost of needed supplies much less contracter expenses. Failed to meet with us to do estimate but came out in or absence. Missed many items areas of damage from the hail storm. Refuse to cover front slightly older or worn roof when obviously it hailed on both sides. Twelve or more surrounding homes with other companies have entire roof siding and gutters replaced from hail as large as fist but Auto-Owners cannot provide our house witho approprate or simlar fair coverage."
Commented on 2012-07-23 20:50:02 EST
"When you file a claim for home damage expect to be cheated I think the Corporate office is delaying the claim for the money I think the claims managers are told to delayy and most of the customers get frustrated and just accept what they pay them. Even if the home is not repaired they dont give a care at all. They pay as low as possible and deny anything they think they can away with. LOUSY COMPANY FOR CLAIMS "
Commented on 2012-05-07 08:21:09 EST
"Had a small claim due to a pothole. Claim agent was good and paid claim without a problem but in less than 6 months after claim my premium for the year went up 230.00."
Commented on 2012-04-23 16:54:00 EST
"I have needed the road side assistance twice.Just for jump starting my car."
Commented on 2012-04-09 13:51:45 EST
"They will look for any reason to deny a claim Why pay the money and file one claim and they deny it. This one was water damage."
Commented on 2012-04-04 07:33:55 EST
"THE "NO PROBLEM" COMPANY ALL THEY DO IS CAUSE PROBLEMS IF YOU FILE A CLAIM. God Forbid a storm comes through and does major damage to your home this compny has "no Problem" denying and low balling any attempt to get your home back to the way it was before the storm I wish only the best for anyone that has to file a claim it will be the worst experience in Insurance you will ever have "
Commented on 2012-03-14 04:45:36 EST
"Policy sold to my wife and I with a printoutof a "vanishing premium." The only thing that vanished is the coverage after having the policy in effect for 23 years. Auto Owners was involved with a class action suit during this time in which a small adjustment was made to our policy but most of the settlement went to the lawyers. This companysucks"
Commented on 2012-03-05 08:23:02 EST
"Their prices are outrageous and they do not review your policy for a rate reduction. they hope you will keep paying the high prices. they are difficult to work with"
Commented on 2012-02-13 08:09:17 EST
"Awful customer service. Rude."
Commented on 2012-01-07 17:46:36 EST
"Reasonable premiums do not matter when a company does not cover damages as they should."
Commented on 2012-01-04 11:32:54 EST
"Regardless what happened they decide if there is going to be a pay out or not. Arrogant and self-absorbed my claims associate had no business making the decisions he made throughout the process. He seriously had his head up his butt through it all. "
Commented on 2011-12-14 14:08:31 EST
"Auto owners insurance covered the roofer we hired to roof our 2-story house. Three years later we noticed that they sealed off the roof vents which caused major water damage. Despite a ruling in our favor and a fine imposed by the state Dept of Industry and constant demands by the city building inspector and even a promise by Auto Owners own estimator they refused to fix anything and hired a lawyer thus it cost us 10000 to hire a lawyer for ourselves and we got in other words we have to pay for it all our selves which we can not afford. I would never have this company."
Commented on 2011-12-12 11:19:05 EST
"We live in Northern Michigan and had a total fire loss to our home which one year later has not been settled. There is only one adjuster for all of Northern Michigan and if you have a problem with him you cant get another adjuster. From the beginning this guy has done nothing but try to find ways NOT to pay us. He is an embarrassment to the insurance industry. Do not insure your home with Auto Owners"
Commented on 2011-11-29 18:18:57 EST
"We had insurance with the company for over 5 years. Suddenly there was a water leak from the pipe which we reported the moment we discover it it was a rental house and our renter told us about it. The insurance denied to pay for the repair and later send us a letter stating they will not cover the house because of the leaking pipes. That is the quality of Auto Owners insurance service."
Commented on 2011-11-29 15:18:45 EST
"They refuse to pay on a claim for which our organization was supposed to be covered. Then they offered a 1/10 low ball settlement. We had to sue. They wanted to charge our organization a 5000 annual premium for coverage of real property only our organization DOES NOT HAVE ANY real property no office buildings real estate ect."
Commented on 2011-11-18 08:29:34 EST
"Auto Owners rewards responsible people with outstanding rates with great coverage for the money. I have more than enough coverage for 1/2 the premium I was paying my old company. 2 HUGE thumbs up"
Commented on 2011-11-14 17:21:44 EST
"This is a terrible company"
Commented on 2011-11-08 07:47:00 EST
"In the spring of 2011 we had a tornado go over with very high winds and hail and recieved heavy roof damage water leaking though in the home they refuse to fix the roof properly"
Commented on 2011-10-13 11:30:26 EST
"Great company great service excellent all around. Would tell everyone to get a quote with Auto Owners as they have great rates and service. One of only a few companies that uses Independent Agents as their sales force and does not sell direct. "
Commented on 2011-09-20 07:07:18 EST
"Failed to pay roof damage from tornado and wind damgage"
Commented on 2011-09-11 19:29:47 EST
"If you have to file a claim DO NOT have verbal conversations Do everything through email. Ask lots of questions and print copies of everything. Remember auto-owners agents and adjusters lie and spin the truth. And when you maike the first call to make a claim do it from a cell phone and then get a printed copy of your bill so they cant say you didnt notify them for several days like they did me."
Commented on 2011-09-08 16:24:42 EST
"I filled a claim with this insurance company and it has been four months and i am still trying to get my claim settled. They are rude ad do not return my phone calls. They are very careless ad unprofessional and should close down. "
Commented on 2011-09-06 19:10:23 EST
"Have been giving me the run around for well over a month on my totaled car. Took a full week before the agent even called the adjuster. Then took nearly 2 weeks to get ahold of the bank. Another week waiting on the title and yet another week waiting on the check. Had to call and threaten agent every step of the way. Been driving 100 miles a day sharing a car with my wife just to get to and from work. Wouldnt ever use again."
Commented on 2011-09-06 14:59:59 EST
"This is the worst insurance company."
Commented on 2011-09-01 02:41:11 EST
"I got a DUI and they immediately dropped me. So I dropped them from all home and auto policies forever. "
Commented on 2011-06-28 09:44:08 EST
"Do yourself a favor and DO NOT get insurance through this company. If you ever have to file a claim and I have they treat you like dirt. They DO NOT take care of their customers They DO NOT return your phone calls they make excuses and they will not pay you a dime that is owed to you through your policy."
Commented on 2011-06-22 13:10:32 EST
"Do not choose this insurance company. We had a large storm come through every home was damaged. All our neighbors got their repairs done thru insurance and one year later we are still fighting through our attorney to get ours. Dont give them your money"
Commented on 2011-06-15 16:58:27 EST
"Our home was destroyed in a tornado. After three weeks we remain homeless without any money from Auto Owners. They offered to find us a place to live and then wanted our credit card number to pay for the living expenses even though we had emergency living expenses on our policy. Absolutely no returned phone calls from adjusters. "
Commented on 2011-06-07 13:24:42 EST
"They paid a claim to the other party that was not justified, rather than fight for me. They took the cheapest way out. This hurt my credibility."
Commented on 2011-03-10 03:09:47 EST
"we had business insurance and our office was robbed of computers, documents, and valuable papers. We are now suing them to get them to pay for our losses as a result of the break-in. If yoy have insurance with them, find someone else, Fast!!"
Commented on 2011-03-09 23:50:58 EST
"Filed a Theft claim on a stolen vehicle. Wont return phone calls, have not paid the claim after 30 days. Talk to us like we stole our own vehicle. Bad company! Canceled our insurance this month. Never again will I deal with these people."
Commented on 2011-02-22 11:49:13 EST
"In October of 2010 I had a pipe break in bathroom, went to agent and was informed I had a $1,000.00 deductible. I could not afford it being unemployed, I have saved up the money now and opened the claim and the adjuster who was very rude and arrogant denied the claim saying the leak was older then 2 weeks and they have a clause in my coverage saying they dont cover anything older then 2 weeks. I now have a rotted floor and mold growing when I asked the adjusters manager what I am suppose to do his reply was dont use the bathroom. I fear that myself or my girlfriend who has major health issues will either fall through the floor or lose our balance and get hurt, they wont cover anything that may happen like that now because its now a pre existing condition."
Commented on 2011-02-03 08:45:13 EST
"DO NOT USE THIS COMPANY!!!!!! I made my payments every month. Thats the law. So why is it that when I was hit head on by another driver 2 years ago they still have not held up to the contract? Isnt that bad faith on their part? We had an agreement, I pay them every month for coverage if something happens and here I am holding the bag, trying to get back up from the physical and emotional loss. I no longer no what to do about this. I am told by my attorney that its just the way it is. Maybe we should change the way it is. This is inhumane! For the rest of my life I will do whatever I can to make sure that no one close to me EVER uses Auto Owners. "
Commented on 2010-12-28 09:49:56 EST
"Their policy is to deny the claim and invent a reason. Actually told me that my shingles just "fell off the roof". The shingles were up there for five years. I hired an engineer who said that it was wind damage, but auto owners has their own engineer who said the shingle fell off the roof."
Commented on 2010-11-13 06:12:33 EST
"Bad hail strom, damage throughout the neighborhood, Auto Owners claim no damage to my roof despite water leaking in the house. Bastards"
Commented on 2010-11-04 05:16:59 EST
"Be sure to compare to other companies. I saved 50% by switching to a competitor after years of having Auto Owners."
Commented on 2010-10-30 07:36:43 EST
"I had a house fire and auto owners was very hard to deal with. They ended up not giving me a fair replacement price for anything. I ended up about 90,000.00 dollars less than my policy was for."
Commented on 2010-10-29 10:43:30 EST
"Paid fast fair no problems Great company..Agent was very helpful.."
Commented on 2010-09-19 08:28:32 EST
"Great Company"
Commented on 2010-08-20 19:48:19 EST
"expect the best out of the company and claim rep and you will get it. I had independent adjusters chasing me like ambulence chasers as soon as the fire made the paper. They wanted a chunk of my settlement. There is no reason to get them if you get Auto Owners because they are trying to settle the loss fairly from the beginning. Honest, straight up company and I would not switch for a little savings."
Commented on 2010-08-16 21:17:47 EST
"excellent company that takes great care of you when you have a claim. That is why they are rated A++ in the insurance industry! Thanks Auto Owners!"
Commented on 2010-07-07 08:09:04 EST
"Biggest complaint with this company is that their field reps do not return calls in a timely fashion or they do not return them at all. We have over 6 policies with this company and will be changing every single policy to a new insurance provider. "
Commented on 2010-06-24 07:59:35 EST
"They raise the rates over 20% last year without any change in coverage nor any claims or change in credit reports. They "adjusted their discounts" according to my insurance agent. Time to shop for a replacement!"
Commented on 2010-06-23 22:06:56 EST
"Auto Owners Insurance Diary 1: I lost everything to a lightning fire last week. I am just starting the process with Auto Owners Insurance. So far everything has gone ok. I received some forms to write my losses on today. Unfortunately, I only received one page with 20 spaces to input my loss. I am sure there will be at minimum 200 items lost. The area to input data is also pretty small so I will call Monday to see what they want me to do. I am certain this is done on purpose. I had no past problems with Auto Owners and the people at the office were always there for questions. So as I go through the process, I will keep everyone informed here and other blogs I saved to my favorites. Keep in mind I have excellent credit, no outstanding bills, lawsuits or anything that would make a insurance company look down at me or cancel me. I also never filed a claim except for a theft I had through another insurance company 20 years ago at another residence. My brother told me I would get screwed so I started searching for reviews on this company only to find the majority of complaints negative. I will keep everyone informed and hope my dealings with Auto Owners Insurance is a pleasant one. "
Commented on 2010-06-18 18:01:47 EST
"terrible insurance company"
Commented on 2010-06-13 20:57:13 EST
"Did everything asked of me. My attorney told me they had no reason NOT to pay my claim. Still, they refused my claim and it is going on 4 years. Spending my life savings trying to hold them accountable. Almost broke."
Commented on 2010-05-22 12:58:26 EST
"Would not take care of claims and will not cover me on severe injuries. Stay away from Auto Owners like you would the plague."
Commented on 2010-04-13 06:26:18 EST
"I have Auto Owners, I had a house fire, they reduced my claim to the point that I had to use over 50% of my own funds to rebuild. Now I have a claim for a breaking and entering and they have delayed my claim for over 3 months and are doing anything they can to not pay. Auto Owners is the worst insurance company out there. They have no problem taking my $3000 a year for insurance but will find any excuse not to pay a claim."
Commented on 2010-04-11 18:13:40 EST
"The best insurance company I have ever dealt with."
Commented on 2010-03-25 13:54:47 EST
"It takes them forever to get an adjuster out to look your claim"
Commented on 2010-03-07 17:14:31 EST
"If you ever have a claim with AUTO-Owners Inurance Company. Life will be HELL. Bury you in paper work Delay, Deny, Delay, Deny, Delay, Deny, Deny. NINE YEARS LATER, still dealing with their legal manuvers trying to get settlement on house destroyed by Fire. Their agent undermeasured house by over 50%. Loseing house and everything in it was nothing compared to dealing with their legal delays just trying to go forward with my life. "
Commented on 2010-03-02 12:44:50 EST
"Unfortunately, when one person has a bad experience, they tell hundreds of people, but when hundreds of people have a good experience, no one hears about it. Auto-Owners has been in business for over 90 years and has consistently provided outstanding customer service to its clients as evidenced by being awarded the JD Power & Associates award for personal auto claims service for the last two years in a row. This is a financially sound company that cares about its clients. I have never had a problem with my agent or the company. For all of you who think they are so awful, check out the financial rating or customer service awards of any other company you plan to do business with. Auto-Owners is top notch. Do your research!"
Commented on 2010-02-06 07:51:39 EST
"Auto Owners is a joke I would not recommend them to anybody. They will take your money till you need to make a claim. "
Commented on 2010-01-18 19:26:30 EST
"Had business policy for over 10 years, I had total loss due to fire (started in the business next door) I had 1580 sq. feet commercial building. Their appraisor came up with low ball figure of 39,00.00 (estimated damages were over 200,000.00)I hired a public adjuster he got them up to 69,000.00 Public adjuster took 10% so that put me further in the hole. I lost 2 businesses in this fire and it has been over 2 years and now in involved in 2 lawsuits. There is so much more to this story. Auto-Owners drags things out to wear you down including but not limited to losing documents (54 pages) I would not recommend them to insure a dog house."
Commented on 2010-01-07 10:36:53 EST
"I have a home that has had water damage to it for over a year and this adjuster is still doing NOTHING to move it along except ask for same things over and over and come up with anything that he can delay it with. I even have an attorney and he is through with him also. I would never ever purchase Auto Owner they are unethical!!!!"
Commented on 2009-11-23 13:56:25 EST
"They would not return phone calls, sent me a certified letter instead of calling me, and then said I refused to meet them. Now why would I not want a claim handled...Then to top that off they called me the liar!"
Commented on 2009-10-31 05:31:03 EST
"very poor customer service"
Commented on 2009-10-15 14:31:48 EST
"Raised our deductible 500%"
Commented on 2009-10-08 08:53:07 EST
"They make it very difficult to file home owners claim. I just had a little claim and they piled on the paper work so I would just not bother. The claims agent would not answer calls or view the damage."
Commented on 2009-09-14 04:15:37 EST
"Had a total loss due to fire, during a flood. The whole area was patroled by sheriffs and national guards. They screamed arson witha 5 foot dike around the house and no one was permited to come and go. Still trying to make some kind of settlement 7 months later."
Commented on 2009-08-06 17:15:45 EST
"this companies shaves claims"
Commented on 2009-06-23 14:39:36 EST
"auto-owners do not honor their policies"
Commented on 2009-06-12 18:51:41 EST
"They look for any excuse not to pay. Had flood insurance that ended in a low estimate by auto owners, I have not settled."
Commented on 2009-06-07 07:38:03 EST
"have owned 11 homes over a period of 40 years. have a top of the line policy not only for home but autos, boat, umbrella, riders. turned in FIRST CLAIM EVER on home had one auto claim back in 1964 for a BUMBER on a car I dinged on the x-way. NOTHING else no tickets wife or myself. excellent credit. so turn in a claim for a leak caused by an ice dam. denied. I know some of you who read this are going to say ok whats the rest of the story. there is nothing else except I am now out shopping. "
Commented on 2009-04-29 09:41:03 EST
"An uninsured motorist on drugs hit my car. She was charged with five counts. Auto Owner's authorized repair of my car with six hours. No ifs, ands or buts...that's good service!"
Commented on 2009-04-19 17:05:05 EST
"people bend over backwards to be sure you are satisfied."
Commented on 2009-04-05 12:56:34 EST
" My home is insured at Replacement Cost New according to my agent. When I had a claim I was paid the full cost to repair. My agent stated that some people think they are saving money by insuring their home at a low value. My agent said insuring to a low value hurts the customer at loss time."
Commented on 2009-03-13 12:07:29 EST
"Held commercial contractor's insurance with this carrier for several years. At annual audit time, Auto Owners always bills us additional premium due, even though all the rating factors were known by them prior to the policies' inception date. The results of this year's audit has made the decision for us--our company will not be renewing coverage with this insurance carrier. Less than two months into the audited policy period, our company's principal died of causes unrelated to his company's activities. On the just-received audit results, Auto Owners is charging a full year's premium for this deceased business owner, even though he only lived and ran his company slightly less than 1/6th of the policy period year. Auto Owners is unwilling to prorate for the actual time this business owner was alive and running his business. "
Commented on 2009-03-03 21:50:03 EST
"they start their bill with a cancellation notice and there are numerous payment and cancellation dates on the bill, when you try to contact them the only phone number on the bill is of the agent who then tells you to go to their website for the number, after twenty minutes of research at their site you will find the phone number listed on some remote page let alone to get into your account you need a secret code..I can only imagine what happens if I file a claim...I just wanted to pay the bill!!"
Commented on 2009-03-02 16:13:02 EST
"I would definately recommend Auto Owners to anyone. They have the best claim service that treats you fairly. "
Commented on 2009-01-29 19:31:16 EST
"DO NOT use auto owners. My buisness was broken into and they flat out refused to pay even though we had a policy with them for 3+ years. BAD COMPANY STAY AWAY!"
Commented on 2009-01-13 09:39:46 EST
"AUTO OWNERS entices with low cost initial business policys, only to raise at policy renewal as well as back charge at audit. Even with upfront facts, they calculate low initially to seal the deal, only to slam you at policy end. VERY UNHAPPY!!!"
Commented on 2009-01-07 07:22:01 EST
Commented on 2008-12-19 13:15:06 EST
" BEWARE of a low quote on an a policy subject to audit. I specified the exact exposure to the company prior to my contractor's liability policy being issued. The audit yielded an additional premium of $350.00 for payroll which the company knew at the time the policy was issued did NOT apply. This was NOT due to a subcontractor workers compensation audit or other errors on my part. The company stated it was an additional earned premium after the audit. The company knew at the time the policy was issued that this additional premium would apply but did not mention it to me, presumably to make their rate quote more attractive. This is a practice I find NOT acceptable and have never encountered misrepresentation of this type by an insurance company in over 30 as a general contractor. I regret doing business with this company. "
Commented on 2008-12-02 08:19:26 EST
"Everyone that I have talked to said Auto Owners really takes care of its customers. "
Commented on 2008-11-29 17:21:27 EST
"suffered hail damage from tornado that came thru this area last year. had estimate for new roof. adjuster claimed no hail damage, except to my carport. have paid premiums to this company for eleven years had two estimate from roof companies stated that i have hail damage to my roof. what am i to do?? you can't fight city hall. my only recourse is to cancel my insurance with this company."
Commented on 2008-11-17 12:41:53 EST
"very fine company and real quick on claims"
Commented on 2008-11-01 17:21:44 EST
"Good company and handled my claim quick and fair."
Commented on 2008-10-23 14:22:43 EST
"Best insurance company to be with - for personal or commercial insurance! They handle their claims effeciently and effectively... trust me, I know! My car was hit in a bizarre instance by a tractor trailer tire on my way to work. The impact was so hard that it totalled my vehicle. I wasn't able to drive the car from the first day of the wreck - Auto Owners had me a rental car at my job by the end of the day. Within a week they had the car appraised and had me a check for the totalled amount. Great, easy service! I have been with them for over 4 years now and DO NOT intend to move my insurance unless absolutely necessary! GREAT COMPANY!!!"
Commented on 2008-10-23 12:20:32 EST
"They do not know how to handle clamins, emergencies, or why are they even in business? This company is one of the worst I have ever worked with. It took 6 phone calls and 2 weeks to get an adjustor (major damage to home) another 4 phone calls and 10 days for claim to be turned in. Another 10 days and 3 phone calls and still not check...but they did tell me the $ abount they are sending and even with my deductible it is more than $1000 less than the lowest bid that I went out and had to obtain. They don't seem to care..."
Commented on 2008-10-07 12:11:31 EST
"They dropped me, even though I never had any claims and been a customer for 15 years. My neighbor they renewed his policy even after he had hurricane dammage (05) -- big tree uprooted in his yard and he needed a total roof replacement. His deductable is $500.00 (even for hurricane). Mine they changed to a 2 % deductable for a few years, then I got a letter of non renewal. Neighbors house and mine are the same age and about the same square footage. He still has his $500.00 dectable. This company is very unfair!! "
Commented on 2008-08-27 15:31:10 EST
"Our policy clearly stated that we were covered for a particular loss that we encountered. Auto Owners told us we were covered, and gave us the amount of the claim and how much the claim checks would be, then they stopped communicating with us altogether. For over a month they would not return any telephone calls, emails, or letters. Once we were finally able to speak to someone, they told us that we were not covered. They blatantly lied in the claim information by changing the cause of the claim from what it actually was, to a cause not covered in the policy. No one will even speak with us regarding this from the company, so we have been forced to contact an attorney and the Insurance Commission and hand over the situation to them. The Insurance Commission has reviewed our claim and policy and is adamant that we will be covered. According to them and our attorney, we may even be entitled to punitive damages now. Once we have received our claim we will most definitely be cancelling our policy and looking for another company. The Insurance Commission for our state advised us that they have had several complaints for Auto Owners and that a federal investigation has been initiated into their insurance practices."
Commented on 2008-07-24 09:14:56 EST
"best company i have had!"
Commented on 2008-07-16 13:47:44 EST
"Quick, fast, and responsive when filing a claim. They truly live up to their word of being the "No Problem" people."
Commented on 2008-06-05 17:50:54 EST
"They are very expensive, but the only claim we had was settled fairly."
Commented on 2008-06-04 21:08:23 EST
"Our son was killed as a passenger in an Auto-Owners insured vehicle. The claims adjuster made all kinds of promises about paying our son's medical, ambulance and funeral expenses. After 3 long years they still have not made good on any of his bills. They even said " Your son isn't worth that much, he was only a college student and didn't have a spouse or dependents." They also tried to get rid of the totaled vehicle before our experts could look at the black box or seat belts. Then they hire the most disrespectable lawyer to defend their case. This lawyer made accusations that could not be backed up about our son being drunk and not able to secure the seatbelt securely. The other kids' medical and ambulance bills were all paid. Auto-Owners even totaled the vehicle and paid the kid for his truck within 2 weeks. I hope and pray no other family has to go through the disrespect,pain and suffering that we have had to endure with this less than honest insurance company. "
Commented on 2008-04-14 12:47:22 EST
"Insured with this company for nearly 15 years and never had a claim. They mailed me a Dear John letter in 2007.(my neighbor who is also insured with them - filed a claim after Wilma -- they renewed his policy)!! Now doesn't that takes the cake!"
Commented on 2008-03-26 08:26:38 EST
"It's easy to write bad comments about any insurance company. Auto-Owners does things the correct way and customer service is top-notch. Look at the rankings of Auto-Owners Insurance. They are in the top 4% of every worth-while insurance statistic. An AM BEST A++ rating (that is the best you can get!). Everyone who writed on here needs to look at their homework, not just write stuff b/c they thought they deserved the world after a loss."
Commented on 2008-03-13 20:35:14 EST
"Hire a Public Property Adjuster!!!!! They take a small percentage of what you wouldn't get without using one! They tell you what your insurance company won't after a loss and do all the leg work. They look after YOUR bottom line just as the insurance company is theirs! DON'T use AUTO OWNERS, wouldn't recommend that company to anyone!!!!!!!!!!!!!!! We filed a claim for our home and found out the hard way!"
Commented on 2008-03-01 08:27:01 EST
"House was destroyed by co.(autoowners) is a joke all the bad things you read here are true!!! I just hired a Independant public adjuster and a lawyer..House fire, I would recomend doing this or you will be scammed! The public adjuster will work for you and your best interest. Shame most people don't know about doing this, because most are losing what is rightfully theirs!"
Commented on 2008-02-29 07:45:33 EST
"My wife totaled her car and they gave us more money than I expected."
Commented on 2008-01-18 12:14:07 EST
"Fire destroyed our home in June 2007. Although we had paid an additional premium for guaranteed home replacement coverage, Auto-Owners claims reps initially insisted we didn't have the coverage. Now they are refusing to accept their own contractor's estimate of what it would cost to replace our home, lied about never receiving our independent contractor's comparable estimate with our sworn proof of loss, and tricked us into getting a third general estimate (they insisted it didn't need to be prepared with Xactimate as that was too detailed, even though their own contractor used it) so they could try to discredit us and the builder that originally built the home. It is now 7 months since the fire rendered us homeless, and we are no closer to a settlement than we were when the fire trucks pulled out of our driveway. The unfair handling of our claim is criminal. Auto-Owners Insurance Company is despicable. "
Commented on 2008-01-16 21:31:30 EST
"Replacement value insurance is hard work. Fire destroyed hundreds of items. I have had to do all of the work it seems. Inventory, list, price, date, send. Wait several weeks for any $, then it was sent to wrong address (old)in the mean time of waiting for any $, my finances starting going down the tubes and I have spent way to many hours on "proving" loss. Then the ins co only pays portion of cost and then I have to buy everything in order to have a "receipt" to get the full replacement. My credit cards are all maxed out (which then creates monthly charges and possible overlimit & late fees for added expenses to my budget). Everything that was my "life" was bought for my use and never was intended to be sold, only used until it was worn out. Some things had very little wear (like pageant gowns) and they were intended & carefully bought with the intention they would last many, many years, but when you add the year bought, it becomes worthless. I have no need to replace a rhinestone gown, but it is a loss because of the investment for a possible future use. All photos & films made while in school (which cost less to purchase only because the school was able to provide students with discount...since no longer in school, product quality & price can not be recovered)were destroyed & were the very essence of why film school was build a portfolio. The student loan was for thousands of $, marketing tools of trade lost and ins co only wants to pay for the lost DVD (like $20). I NEVER want to go through this again. I'm considering only having very basic insurance and taking the loss if this ever happens again. It has taken 2 years of my life, and physical & financial tolls personally. I think I would have been better off to have just invested the $25K a year the insurance cost.(Umbrella insurance for business & farm) I guess I was very mistaken to assume that replacement value meant that I "proved" what I lost (etc) and they would pay me for the actual claim. Sending a check and allowing me to replace over time & need. But no....."
Commented on 2007-11-12 00:39:17 EST
"I had a house fire and had 2 bids showing total damages of over my policy limit. The ins adjuster brought in "her" guy to do appraisal and he low balled the bid by $30,000. She told her company and my ins agents that the contractors that I had chosen wouldn't cooperate with her. I called one of the contractors to see why and they told me that she had never contacted them. Also, she tried to get my boyfriend to sign papers stating that we were married so his stuff would be covered, if he had done so my policy would have been nullified. I called her supervisor to complain and they didn't do anything about it. All in all, it was one of the worst experiences I've ever had and I will forever bad mouth this company to whomever I come in contact with! "
Commented on 2007-09-26 14:04:05 EST
"My elderly parents had a housefire and it took the claims adjuster a week to view the house; then we did not hear from her for over 2 weeks; we had 2 bids to repair the house, but now that it has been over a month since the fire, they are sending an appraiser to view the house and if it does not value for the amount that is needed to repair the house then they will not give us the amount covered in our policy; meanwhile, my parents are living in an RV by their house and we have no idea how long it will be or if we will be able to get back into the house. If you have home insurance it would be worth it to get replacement cost if you can. I would not recommend Auto-Owner's insurance to anyone."
Commented on 2007-09-25 05:33:37 EST
"After being a customer for 20+ years (auto and homeowners), I have just received notification of non-renewal of homeowners policy in 6 mos. "in order to reduce exposure to hurricane claims" in Florida, where I live. A nasty way to reward old and faithful customers who had been pleased with the service."
Commented on 2007-08-28 09:53:00 EST
"I have renter's insurance with Auto Owners. I have never filed a claim, but I have been pleased with their customer service up to this point in time."
Commented on 2007-06-03 17:45:03 EST
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