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United Healthcare Review

United Healthcare Company Overview

Customer Rating:
Rating: 1.5475 Reviews United Healthcare has received an average of 1.5 stars out of 5 based on 475 user reviews.

Company History:
UnitedHealth Group is a publicly traded company that offers health related products and services to about 70 million people through 4 business segments and approximately 100 subsidiaries. The company has about 58,000 employees. The Health Care Services segment of UnitedHealth Group includes the lead insurance company (United Healthcare Insurance Company) which is headquartered in Hartford, Connecticut, as well as Ovations (a company that specializes in health care for people age 50 and ove..Read More

Lines of Insurance:
Health

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY

United Healthcare Satisfaction Survey

Overall, how satisfied are you, with United Healthcare?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
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    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for United Healthcare

Company Contact Info:
President   Stephen J. Helmsley
9900 Bren Rd. East
Minnetonka, MN 55343
952-936-1300

United Healthcare Reviews and Customer Comments

"United Health Care owns and runs subsidiary companies. One of these company's is called OptumRX. United Health Care will try to tell you that all this company does is mail out prescriptions which is partly true. They also do prescription managementprovide the program for self insured companies and coverage done by United Health Care like AARP Medicare RX. OptumRX program is what is suppose to accumulate your deductable, cost of all prescriptions, coordinate benefits with other insurers and they authorize prescriptions that they say need prior authorization. You can check on the internet for reviews on OptumRX and you will find that customers have issues of all kind with them. That is why United Health Care tries to keep it unknown that this is one of their subsidiaries companies. They have done nothing but cause me issues since my insurance company started to use them Jan. 1 2018. I have tried to get issues resolved over 100 times with no luck. OptumRX has been running multiple policies on one program which makes it impossible for them to do deductable and total cost correctly on either policy. They also try to play doctor and hold up or deny payment on prescriptions that I have been taking for five years plus. I advise everyone getting new Medicare insurance with prescription coverage that is connected any way with United Health Care to make sure OptumRX is not involved in the coverage. I would go so far as to get it in writing so you have proof later on for as I stated their sales people will state that all OptumRX does is fill prescriptions for mail out which is the first lie they will tell you. AARP Medicare RX is managed and run on OptumRX program in 2018 and since it is backed by United Health Care it will most likely be ran by OptumRX in 2019 Ask your pharmacy about OptumRX and authorizations that come from them or coverage on coordination of benefits with them. OptumRX a lot of times works with UMR which also is a subsidary of United Health Care. They are also nothing but issues for they do nothing at all to resolve issues that are related to deductable amounts being wrong because of OptumRX."
Commented on 2018-10-27 16:38:34 EST
"They continue to deny everything my Doctors perscibeI fight with them constantly. Get disconnected after being on hold 30 minutes over and over"
Commented on 2018-10-25 07:50:29 EST
"They have to approve procedures that are covered in your policy, such as a colonoscopy for someone over 60. They are difficult to work with. My insurance is through my employer and it is so bad, many employees are looking to leave the company due the United health care"
Commented on 2018-07-20 16:34:15 EST
"overall, the company tries to service claims in a timely. manner, but over the last few years, they have gotten lax in their efforts and have also shown increasing disrespect for their customers. In my case, I am a prosthetic eye user totally blind and they refuse to cover my current DME provider and there is no other DME provider of this type located locally. This means that I now have to pay out of pocket for any medical issues related to my ocular care. Prosthetic polishing is 120 per eye and transportation round trip to and from that provider costs 150 each way. I am on disability here and cannot afford this. So, if you are someone who uses Durable Medical Equipment, find another carrier."
Commented on 2018-06-12 14:00:34 EST
"United Health Care will not pay medical coverage for people over 65 even if we are paying for medical coverage through work."
Commented on 2018-05-22 14:40:20 EST
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