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Anthem Blue Cross and Blue Shield Review

Anthem Blue Cross and Blue Shield Company Overview

Customer Rating:
Rating: 1.5314 Reviews Anthem Blue Cross and Blue Shield has received an average of 1.5 stars out of 5 based on 314 user reviews.

Company History:
Anthem traces its origins to Mutual Hospital Insurance, Inc. which was incorporated in Indiana in 1944. Through a series of mergers, acquisitions and reorganizations (including a 2004 merger with WellPoint Health Networks Inc.) Anthem became part of the Wellpoint, Inc., the largest U.S. health benefits company. Wellpoint serves over 34 million members and owns the right to market its products under the Blue Cross or Blue Shield names (or both) in several states. Anthem operates through several health ins..Read More

Lines of Insurance:
Health

States licensed to sell insurance in:
AL, AZ, AR, CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MA, MO, MT, NE, NV, NM, NC, ND, OH, OK, OR, SC, SD, TN, TX, UT, VA, WA, WI, WY

Anthem Blue Cross and Blue Shield Satisfaction Survey

Overall, how satisfied are you, with Anthem Blue Cross and Blue Shield?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


                 


Contact Information for Anthem Blue Cross and Blue Shield

Company Contact Info:
CEO (of WellPoint)   Angela Braly
120 Monument Circle
Indianapolis, IN 46204
317-488-6000

Anthem Blue Cross and Blue Shield Reviews and Customer Comments

"The provider service reps are the pits"
Commented on 2020-02-13 10:24:11 EST
"I called the customer service line to clarify a bill and spoke to Lexi who was extremely helpful and kind"
Commented on 2019-12-10 12:20:04 EST
"I knew what I was getting into high deductible of 6700. Thought I was healthy. Unexpected cancer diagnosis. After meeting the 6700 they are paying for everything. Without insurance, the cost would be prohibitive. So I'm grateful for that. However, their online tool to find in-network providers is NOT up-to-date. Many doctors listed as in-network, are not. Part of the problem is a nationwide doctor shortage. Long hold times on phone, lots of frustration. But with the few options available, this might be as good as it gets. Now that it's open enrollment, I'm looking at reviews for other companies find them similar. People write negative reviews out of frustration. Few have time to leave good reviews. Understand your coverage before purchase because our healthcare crisis won't be fixed soon."
Commented on 2019-11-06 11:56:35 EST
"This is a terrible insurance company. They do whatever they can to avoid giving you the prescription you should be taking, substituting it for an inferior alternative so they can meet their bottom line. Ive had quite a few insurance companies through work in the past, and this one is by far the worst. When I first had them 3 years sgi, they were covering a medication I was taking with no questions asked. Suddenly out of nowhere, they changed their formulary for an inferior alternative and tell me I have to try TWO of their inferior alternatives and report negative results through my doctor via expensive testing before being allowed to use my traditional medication. I went 9 months with poor results on their asthma medication, repeatedly have trouble catching my breath, all so they can push their alternative rX and save a buck. I have to have this insurance because its the only one my company offers. If I could afford to switch, I would in a heartbeat."
Commented on 2019-10-01 03:13:21 EST
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