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Anthem Blue Cross and Blue Shield Review

Anthem Blue Cross and Blue Shield Company Overview

Customer Rating:
Rating: 1.5308 Reviews Anthem Blue Cross and Blue Shield has received an average of 1.5 stars out of 5 based on 308 user reviews.

Company History:
Anthem traces its origins to Mutual Hospital Insurance, Inc. which was incorporated in Indiana in 1944. Through a series of mergers, acquisitions and reorganizations (including a 2004 merger with WellPoint Health Networks Inc.) Anthem became part of the Wellpoint, Inc., the largest U.S. health benefits company. Wellpoint serves over 34 million members and owns the right to market its products under the Blue Cross or Blue Shield names (or both) in several states. Anthem operates through several health ins..Read More

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Anthem Blue Cross and Blue Shield Satisfaction Survey

Overall, how satisfied are you, with Anthem Blue Cross and Blue Shield?

  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
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  3. How long have you had a policy with this company?
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    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
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  5. How likely are you to renew your insurance policy/policies with this insurance company?
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  6. Would you recommend this insurance company to your friends and family?
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


Contact Information for Anthem Blue Cross and Blue Shield

Company Contact Info:
CEO (of WellPoint)   Angela Braly
120 Monument Circle
Indianapolis, IN 46204

Anthem Blue Cross and Blue Shield Reviews and Customer Comments

"If I could give this company negative stars, I would. I have been in an ongoing battle with them, which has led to me not being covered for the last four months. The short story is.. I have proof of submitted payment and email confirmation from the company. Unexpectedly, two months later I receive a letter in the mail of coverage termination. I never received any prior notice via email or mail. Btw, never received insurance cards when asked, and never received any information via email or mailing prior to notifying my of cancelled coverage. After countless phone calls that only resulted in false promises, lack of communication, and continuously starting over at each call, I finally spoke to a kind, helpful woman. She did some research and come to the conclusion ANTHEM was at FAULT for a glitch in their system. I was to be reinstated for the past four months coverage. She said in about three weeks you will be notified that your reinstatement would occur and your coverage would be active. Two weeks late, I received another letter in the mail that my insurance will not be reinstated with no explanation. I have left voicemails and emails, and still have not heard back. This company has the by far the worst customer service and I will never use their services and I hope other readers won't as well. Choose ANY company but this one. Anthem is a disaster and sadly the customers are the ones who suffer."
Commented on 2019-06-25 09:28:03 EST
"Website customer support does not work. Rep I had could not pronounce English and refused to email a temporary password. Website denied my CORRECT security question answers. Repeated problems with this."
Commented on 2019-06-04 13:21:57 EST
"The business model seems to be deny everything. This company is irresponsible and reckless. I have been denied services despite living in debilitating pain and getting two opinions that claim I have no remaining options aside from surgery. Yet, I continue to get denied by Anthem claiming its not medically necessary. I walk with a limp and can't put on my own shoes I want to continue to live an active lifestyle but can't get coverage for services I have paid to receive, despite overwhelming medical evidence from multiple doctors x-rays and test. If you have an option, choose another company. This one is full of appeals, paperwork, denials and lengthy phone time to get the coverage you paid for. Cant believe this company is still surviving with its poor customer services, unethical and deceptive practices. I know several other patients that have reported the same treatment from this company."
Commented on 2019-05-30 11:18:03 EST
"anthem is horrible,we just changed at work from medical mutual to anthem,i pay 335.00 every 2 weeks out of my check ,had problems getting a prescription took 3 weeks just to find out it was 40.00 more a month than medical mutual,i was scheduled to get an injection in my spine ,anthem didnt approve that ,they said i needed physical therapy which i had already done and didn't help i would never recommend anthem to anyone"
Commented on 2018-11-03 13:58:16 EST
"I needed to go to a rehab facility. Between the hospital and rehab facility, they worked 8-12 hrs. to get me transferred from the hospital to the rehab facility. Nobody at Anthem knew what they were doing. After being given 3 different fax numbers, the rehab facility faxed the authorization papers, and Anthem said they never received them. Thus, I was never transferred and had to stay at the hospital another day. And the insurance companies complain because they won't pay for more than 3 days in the hospital Well if they did their job, expenses might be saved. This company is useless."
Commented on 2018-10-08 17:44:55 EST
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