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Anthem Blue Cross and Blue Shield Review

Anthem Blue Cross and Blue Shield Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"The provider service reps are the pits"
Commented on 2020-02-13 10:24:11 EST
"I called the customer service line to clarify a bill and spoke to Lexi who was extremely helpful and kind"
Commented on 2019-12-10 12:20:04 EST
"I knew what I was getting into high deductible of 6700. Thought I was healthy. Unexpected cancer diagnosis. After meeting the 6700 they are paying for everything. Without insurance, the cost would be prohibitive. So I'm grateful for that. However, their online tool to find in-network providers is NOT up-to-date. Many doctors listed as in-network, are not. Part of the problem is a nationwide doctor shortage. Long hold times on phone, lots of frustration. But with the few options available, this might be as good as it gets. Now that it's open enrollment, I'm looking at reviews for other companies find them similar. People write negative reviews out of frustration. Few have time to leave good reviews. Understand your coverage before purchase because our healthcare crisis won't be fixed soon."
Commented on 2019-11-06 11:56:35 EST
"This is a terrible insurance company. They do whatever they can to avoid giving you the prescription you should be taking, substituting it for an inferior alternative so they can meet their bottom line. Ive had quite a few insurance companies through work in the past, and this one is by far the worst. When I first had them 3 years sgi, they were covering a medication I was taking with no questions asked. Suddenly out of nowhere, they changed their formulary for an inferior alternative and tell me I have to try TWO of their inferior alternatives and report negative results through my doctor via expensive testing before being allowed to use my traditional medication. I went 9 months with poor results on their asthma medication, repeatedly have trouble catching my breath, all so they can push their alternative rX and save a buck. I have to have this insurance because its the only one my company offers. If I could afford to switch, I would in a heartbeat."
Commented on 2019-10-01 03:13:21 EST
"This is a terrible company to do business with and I am a prisoner to them because my company took away our option for a far superior insurance product and company, Optima Health"
Commented on 2019-08-26 19:18:52 EST
"Please don't sign up with Anthem Healthkeepers. They have been nothing but a problem to me. If you have a long term illness plan on dying if you have them. They deserve negative stars from me. The list of things the will not cover is greater than the list of things they do. This company thinks their board certified monkeys know more than my doctors regarding everything. They are a joke. It is criminal what they are doing. My employer switched over to healthkeepers and now every medication is disputed. They have denied me coverage of at least three medications that I have been on for many years. I most was prescribed an antibiotic for possible tick borne illness. They denied the medication. By the time I get through pre-approval and fighting their bogus system it will possibly be too late if I in fact test positive. I take an infusion for kidney transplant and was denied cover for the medication. I fought it and finally had it over turned but in the mean time I was placed back on tacrolimus which they try to force me to buy from their over priced specialty pharmacy to the tune of 1600.00. Now that I missed my infusion date I have to take the Tacrolimus for 2 month before I can taper off. I have sever side effect from Tacrolimus. Please take my advice and stay away from anthem Healthkeepers. They are the worse insurance by far that I have ever had. You will regret it if you sign up with these clowns."
Commented on 2019-07-14 17:38:57 EST
"If I could give this company negative stars, I would. I have been in an ongoing battle with them, which has led to me not being covered for the last four months. The short story is.. I have proof of submitted payment and email confirmation from the company. Unexpectedly, two months later I receive a letter in the mail of coverage termination. I never received any prior notice via email or mail. Btw, never received insurance cards when asked, and never received any information via email or mailing prior to notifying my of cancelled coverage. After countless phone calls that only resulted in false promises, lack of communication, and continuously starting over at each call, I finally spoke to a kind, helpful woman. She did some research and come to the conclusion ANTHEM was at FAULT for a glitch in their system. I was to be reinstated for the past four months coverage. She said in about three weeks you will be notified that your reinstatement would occur and your coverage would be active. Two weeks late, I received another letter in the mail that my insurance will not be reinstated with no explanation. I have left voicemails and emails, and still have not heard back. This company has the by far the worst customer service and I will never use their services and I hope other readers won't as well. Choose ANY company but this one. Anthem is a disaster and sadly the customers are the ones who suffer."
Commented on 2019-06-25 11:28:03 EST
"Website customer support does not work. Rep I had could not pronounce English and refused to email a temporary password. Website denied my CORRECT security question answers. Repeated problems with this."
Commented on 2019-06-04 15:21:57 EST
"The business model seems to be deny everything. This company is irresponsible and reckless. I have been denied services despite living in debilitating pain and getting two opinions that claim I have no remaining options aside from surgery. Yet, I continue to get denied by Anthem claiming its not medically necessary. I walk with a limp and can't put on my own shoes I want to continue to live an active lifestyle but can't get coverage for services I have paid to receive, despite overwhelming medical evidence from multiple doctors x-rays and test. If you have an option, choose another company. This one is full of appeals, paperwork, denials and lengthy phone time to get the coverage you paid for. Cant believe this company is still surviving with its poor customer services, unethical and deceptive practices. I know several other patients that have reported the same treatment from this company."
Commented on 2019-05-30 13:18:03 EST
"anthem is horrible,we just changed at work from medical mutual to anthem,i pay 335.00 every 2 weeks out of my check ,had problems getting a prescription approved.it took 3 weeks just to find out it was 40.00 more a month than medical mutual,i was scheduled to get an injection in my spine ,anthem didnt approve that ,they said i needed physical therapy which i had already done and didn't help i would never recommend anthem to anyone"
Commented on 2018-11-03 15:58:16 EST
"I needed to go to a rehab facility. Between the hospital and rehab facility, they worked 8-12 hrs. to get me transferred from the hospital to the rehab facility. Nobody at Anthem knew what they were doing. After being given 3 different fax numbers, the rehab facility faxed the authorization papers, and Anthem said they never received them. Thus, I was never transferred and had to stay at the hospital another day. And the insurance companies complain because they won't pay for more than 3 days in the hospital Well if they did their job, expenses might be saved. This company is useless."
Commented on 2018-10-08 19:44:55 EST
"I am 73 yrs old and I am paying 350 for my Medicare supplement . I cant get out under this company coverage because my health doesnt allow me . I tried other companies but I am denied . Be aware their premium goes up on every anniversary the older you get the cost is prohibited."
Commented on 2018-07-22 09:41:56 EST
"I have Anthem Healthkeepers through my job. The premiums are very high like, over 330 a month and the deductibles are ridiculous....3000 just to get them to cover 70%, and then a max out of pocket of 5000-6000 depending on whether you have the HSA or HMO. I've had a lot of medical issues and have basically had to pay the full 5000 or 6000 before I'm even halfway through the year. Thank god for credit cards. I had a surgery in April, and the bill was almost 3000....guess who is paying it all up front It's not Anthem. Plus, hardly any doctors will even take them because they don't pay them very well. I needed a neurologist, and found that only ONE neurologist in my city carried it. I live in a fairly big city. Worthless insurance."
Commented on 2018-05-24 09:43:24 EST
"Anthem Blue Cross shows a benefit 2 my union insurance policy as 2,000 per hearing aid which equals 4,000 benefit and yet when I purchased hearing aids they only paid 2,000. I contacted them ahead of time to find out what my benefit was they told me 4,000 for two hearing aids and yet they still no matter what will only pay 2,000. They told me that I had an option of going thru a non Network provider which would pay less I chose to go with a network provider. And yet even though I have a network provider they still will not pay the benefits that they claim that I have. This is a complete false narrative and deception. They lie I would not recommend anyone going with this insurance company for anything. A lie"
Commented on 2018-05-01 04:58:45 EST
"This is a FOR PROFIT company. They take better care and care more for their share holders than they do for the people they're supposed to be taking of. You'll be paying a ton of money for minimal care. AVOID Anthem Blue Cross, rip off artists"
Commented on 2018-04-16 13:59:45 EST
"My first time having Anthem Blue Cross and Blue Shield insurance. It's was good cover insurance and the cost is not too expansive. I like this insurance so much I still use this insurance until now."
Commented on 2018-02-19 07:58:57 EST
"try going on my online account and cant sign in. After disenrolling they still sent me a new card and a second welcome letter even though I didnt reapply."
Commented on 2018-01-10 06:10:02 EST
"I believe any procedure needed for breast exams and follow-ups should be covered. They did not cover the Ultra Sound that was required to see the spot in my breast that mammogram missed. This is why many women don't go see their doctor for breast issues. the cost can be too much on a person. THAT'S WHY WE PAY FOR INSURANCE"
Commented on 2018-01-08 14:27:32 EST
"Despite meeting all requirements they decline a medically necessary breast reduction and all appeals, give no reason for doing so, and then ignore my attempts to contact them, complete trash."
Commented on 2017-12-19 11:05:24 EST
"They charge high premiums and then exclude many services, for example the latest being advanced imaging related to a hospital. I need these scans for cancer follow up. They always say they are going to save us money by implementing cost saving features, but premiums just increase all the time. I also especially loved having a blood clot in my heart and finding out that the blood thinner I needed couldn't be filled because it required prior approval, never mind the necessity of the medication as it was after doctors hours. Just one more way to get out of paying for services....."
Commented on 2017-10-10 15:31:09 EST
"This is the WORST health insurance provider I have dealt with in the past 30 years. Knee jerk response is to deny all needed procedures e.g., to ensure that a bicuspid aortic valve has not deteriorated, etc. even when one is paying 1K per month for insurance and benefits do not really kick in in any meaningful way until I have paid a combined 18K for premiums and out of pocket. M y premiums have gone up more than 300% in the past few years, while the insurance coverage has gotten so much worst. This is NOT what the ACA intended."
Commented on 2017-04-20 15:25:28 EST
"I work in health care it is my job to do pre-certs, re-certs and help with appeals for our customers. BCBS use to be one of the best health care insurances around but not now. One week ago today I had a BCBS consumer come to my facility for therapy after a major stroke. Prior to his stroke he was a very independent person. After 2 days they wanted up dated information and again 2 days later. After 6 days they sent a cut letter wanting to end his services and send him home.They wait till it is late in the day to tell you of their decision on a Friday plus a holiday weekend to tell you this so you have very little time to file an appeal. They don't care about your health all they want is the thousands of dollars you pay them for your premiums and the thousands you have to pay in deductibles before they will pay a percentage and not to mention the out of pocket.Their sells agents who target the elderly work on commission will lie to them and tell them how great this company is by giving you health,dental,vision and prescription coverage and how much better it is to traditional Medicare and you should replace your Medicare with their plan. Don't do itMedicare will pay 100% of your care for the first 20 days and 80% for days 21-100 as long as your are making progress.There are no pre-certs or re-certs. So with that said consumers and family members keep your traditional Medicare and get a secondary plan that will cover your co-insurances. AARP is one of the best."
Commented on 2017-04-15 10:13:24 EST
"I have had Aetna insurance for years, no issues whatsoever. Switched to Anthem this year, all I can tell you is that if you get sick, I hope you are rich."
Commented on 2017-03-31 15:38:52 EST
"Do not use this insurance company. They refused to cover my back surgery, 31 years old and walking with a cane because of these bastards."
Commented on 2017-03-13 08:53:43 EST
"have helped me with my health very well"
Commented on 2017-03-01 13:14:31 EST
"BCBS doesn't pay claims After receiving authorization for surgery after the surgery was done, BCBS denied claims stiffing both the medical providers the policyholders. After filing appeals sending years of medical records I'm left with over 50,000 in Medical bills. CROOKS"
Commented on 2017-02-04 14:54:10 EST
"I have BCBS Anthem with my employer and I must say as a paying customer thru my corporate employer, this so-called health insurance service provider is very poor. My opinion is they are corrupt, uncaring, and inefficient company. Their consultants are not truthful and will deny claims for necessities for no apparent reason, even though you have medical tests and doctors saying you need required treatment and or surgery. After several pre-op requests to schedule back fusion procedure, our back surgeon was denied twice, and requested a peer to peer doctor consult with BCBS doctor to review surgery case and I was informed our back surgeon was paired to discuss surgery with a plastic surgeon. What does the expertise of a plastic sugeon have to do with the expertise of a back surgeon This is absolutely ludicris. Appears BCBS Anthem will do anything to save a buck or two even if it means risking someone's wellbeing. Companies like this, should not exist as a health care provider, and hope this shine's a light on their poor policies and customer service. We, as payers for a service, should never experience their sub par healthcare consultants telling us if the claim for surgery is denied three times.. you can always pay for it yourself. My back surgeon is within BCBS Anthem network"
Commented on 2017-01-30 09:23:41 EST
"The people at this company never seem to know what is going on I got my policy through the marketplace and for one year I had 2 open policies with Anthem and could never make a payment online. Now it wasn't the marketplace for my policy was fine there but Anthem had me on not one but 2 policies Then that finally gets fixed in December and now I am dealing with they cancelled my new policy and now I have No insurance and I have a medical condition in which I must have medical insurance for my medication which my medicine cost 5000.00 per bottle per month if I don't have my insurance I must take my medication or I could end up very very ill and even dead My illness is even now at this time starting to get bad due to the stress and me not being able to take my medication the way I am prescribed because I don't have my insurance nor the money to pay 5000.00 for a bottle of my medication for next refill I have already had 2 seizures due to the stress These people are scoundrels and Care nothing about the people whom they cover I paid for my policy and I have spoken to several people about this and no one can figure out what is going on Everyone blames everyone else and says oh we wouldn't cancel a policy unless the marketplace sent us a cancellation Yet the marketplace has No record of a cancellation So how does Blue Cross have a cancellation from them and they didn't send one I still believe as much as idiots as Blue Cross is is that they took cancellation from the old policy and used it on new policy It only took them a whole year to close that policy I find it odd that both of those policies where closed at same time I am very upset and frustrated with them and this is my life I am talking about My medical history is not that great and when I can't get my medication my life is in danger If I can get my medication and see my doctors then I have a chance of being a person whom can actually work and pay my bills and pay taxes and do all of that but without my medication or my doctors I don't have a fighting chance My brother whom had the same illness died from it when he was 19 So as you can see it is very serious These people at anthem don't care and don't seem to want to care or listen They also don't seem to talk to each other so never seem to know what is going on with your case They tell you one thing then you speak to someone else and they tell you the total opposite"
Commented on 2017-01-21 05:06:23 EST
"I have been on hold for two hours. This is January 13th, 2017. My husband passed away on November 14th, 2016. I called and sent them a copy of the death certificate. In December, I was billed and paid out of autopay for December. I called them and they responded it would take at least 15 days to correct it. Then in January 2017, I was auto-paid again. My next response will be to Insurance Commissioner of California. I am still on hold."
Commented on 2017-01-13 17:36:39 EST
"The local hospital's weight loss clinic I was interested in contacted them for a bariatric surgery preauthorization and my insurance company came back with a list of things that had to be done, including 6 months of a medically monitored weight loss program. It took me 2 months to be able to get into the program then the 6 months of the program, the entire time I'm meeting with my surgeon and getting all the pre op testing done, going over the procedure, asking him a million questions until I'm comfortable with getting it done by him specifically. Finally all the insurance company's requirements have been met and my clinic files another preauth and they come back saying that they will only approve the surgery if it's at another facility that they have preapproved, which was never mentioned in the list of requirements from the first request. I spent 8 months going to this clinic, getting to know the people who will literally have my life in their hands and now they have come back and said I basically have to start over somewhere else. So not only have I been going along under the impression everything was fine and made arrangements with my work for the time off, etc., but my clinic's timeresources were wasted on me when someone else could have taken that spot in the program."
Commented on 2016-08-26 04:47:09 EST
"Refused to cover the cost of my son's surgery, even though we have seen two orthopedic surgeons that recommended surgery"
Commented on 2016-07-25 17:42:14 EST
"One of the most incompetent companies I have ever dealt with. I switch policies with them to a policy that included some vision coverage. They contract out management of the vision care and have been unable to get the company they use to acknowledge the coverage. I have repeatedly called Anthem and acknowledge my policy includes the vision coverage but claim that they can not figure out how to get me entered into the system. In the process they have given me incorrect information, not done what they said they would do and have generally blamed other departments. They have had three months to set things up and I have been regularly calling them but no one at either company seems to have any idea how to do their job. The latest suggestion from Anthem was to file a complain with Anthems complaint department as if that would do any good."
Commented on 2016-07-06 15:54:15 EST
"Stay away from Anthem Blue Cross."
Commented on 2016-06-11 14:27:06 EST
"Corrupt, uncaring, and super in efficient company. They lie to you and then deny claims for necessities for no apparent reason, even though you have medical tests and doctors saying you need something. They can't keep good records and they never call back or even email you. They'll do anything to save a buck or two even if it means risking someone's wellbeing. Companies like this shouldn't exist and I hope someone eventually starts a lawsuit with them big enough to damage their assets and shine a light on their bad policies and customer service. Oh, and since the government is forcing you to get insured, they see it as a way to get away with anything. And they justify bad treatment to more unfortunate patients because they are paying lower monthly fees due to disability or poverty income. I can't stand this company."
Commented on 2016-06-01 15:30:58 EST
"Very knowledgeable,and efficient."
Commented on 2016-06-01 13:40:04 EST
"Be careful using this company, they look for your money and provide support and try and get out of everything and are get massive behind the scene money from the Federal government and this i the only way they make money , they agreed to the ACA just to make a higher profit, let people know as it will not get better until companies like this are no longer in business."
Commented on 2016-05-13 15:17:18 EST
"My insurance policy changed to better coverage on January 1. Anthem keeps filing under the old policy, denies the claim, repeated phone calls for every claim which has to be refiled under the new policy. They repeatedly say the problem is resolved, but every new claim goes through the exact same process. I try to speak to a supervisor, I'm put through to voice mail, and never get a return call. These people are either totally incompetent or crooks."
Commented on 2016-04-01 19:27:12 EST
"I worked in customer service for seven years with Anthem and I can tell you that all your complaints are valid. Anthem will tell you that they are an "ethical company" but in reality it is all about getting members off the phone as quickly as possible and then have you make promises that you are never able to keep. They call this "customer service" but it is all about metrics and numbers. Members are simply people who pay high premiums for as little coverage as possible and are expected to cover the bulk of health care with ever increasing "high deductible plans" that are essentially a waste of money unless you are having major health problems and even then they pay the providers little for the services provided. I had their plan myself and had a $2,600 deductible before it paid anything and I worked for the company. Customer service reps are now hired as temps and then let go after the enrollment season is over. These reps know nothing about how to explain benefits or claims and even less about resolving a problem. Supervisors are trained to retaliate against you if a member wants to talk with them. The day to day stress of having angry members call one after another is enough to put you in a mental institution. After 7 years I was making a whooping $15 per hour for my dedication to a company that let me go in an instant for one bad decision I made that cost them nothing yet I was the unethical employee who disregarded one of their many policies that you are held accountable for. I no longer am employed there and glad it is over with but for those that remain to handle the millions of unsatisfied members I feel bad. "
Commented on 2016-03-11 17:56:38 EST
"Insurance company made my doctor and I jump through hoops and then denied having surgery put me off because I need to do this and then this and then that I'm very unsatisfied with anthem"
Commented on 2016-03-02 12:56:24 EST
"It is a very good company and i will keep it and when u call they are very good and helpful."
Commented on 2016-01-07 14:52:33 EST
"They cover nothing"
Commented on 2016-01-06 20:28:16 EST
"Horrible harrasment from Meridian on behalf of Anthem Blue Cross/Blue Shield over a 3 day hospital stay. BC/BS is trying to find a way to get around physician/patient confidentiality to subrogate the claim. No third party was involved. It is nothing but over 7 months of ongoing, non-stop harrassment. If Meridian keeps it upon behalf of BC/BS I'll initiate litigation. Bad, bad coverage on the claim. They paid for less than 30% and it was all in-network. Now I'm getting the subrogation harrasment. It just isn't right. "
Commented on 2015-12-07 14:37:57 EST
"The group plan I had that was good except it expired and the new individual policy is terrible. The lists of in network doctors is worthless. Customer service is filled with conflicting information. I have no idea if anything I need will be covered. Fortunately the majority of my cancer was under the old group plan. I had anal cancer so I attest to how painful having your anus and genitals burned is and its more painful having to deal with this company. I will probably die of stress first. My two options for a difficult polyp surgery is one doctor who isn't accepting patients or a 70 year old guy ready to retire. I'm not holding my breath that my 'continuation of care referral' will go through. I will get as many financial institutions to write off charges because Anthem's individual plans are designed to never let you find a doctor or count on reimbursement when you do. Prior authorization for prescriptions is a joke. You can only get a 30 day supply at the retail level. Mail order is at least two weeks. Its cheaper to just pay out of pocket with a coupon. Also the list of in network doctors includes the public health department....I'm paying $751.00 a month for this."
Commented on 2015-09-01 18:43:21 EST
"professional customer service"
Commented on 2015-08-24 11:27:02 EST
"I'm very satisfied so far with my coverage "
Commented on 2015-07-24 16:56:57 EST
"My preferred hospital was out-of-network. The in-network hospital that they told me to go to for my procedure was the last place I wanted to go. But I needed the procedure done, so I went. They were denying my claims because their in-network hospital was using out-of-network doctors. Even though the hospital confirmed Anthem approved my procedure. I need one more procedure done, but will wait until I have a new/better insurance company>>The best was when I needed an ultrasound. I called their customer service to get the closest in-network provider from my home. I called the first one the CSR gave me. It was a nursing home. >"
Commented on 2015-07-02 10:46:52 EST
"I was due to have a colonoscopy recently. I logged onto their site and found a doctor who was in their network. The doctor refused to talk to me about whether or not they would take my insurance and insisted I call Anthem who demanded special code numbers. I gave up , had the procedure, and surprise- I had to pay for it in full-5,000.00. So they lied about the doctor being in the network of providers and they refuse to pay one penny towards a life saving medical test. I really would like to know why they are not being investigated for unethical practices like this."
Commented on 2015-06-03 11:39:38 EST
"They kill type 1 diabetics"
Commented on 2015-05-30 12:51:39 EST
"Approved of an out of network doctor and gave me a reference number. After seeing the doctor and having extensive lab work done they now are denying the claim."
Commented on 2015-05-18 14:10:59 EST
"Their HSA accounts are set up to rip you off. There is a $3.25 monthly maintenance fee. Tell me what daily maintenance needs to be completed on an electronic account that would justify that fee? Stay away from any HSA accounts run by this terrible company."
Commented on 2015-04-09 11:15:57 EST
"WORST customer support ever I am embarrassed for the employees that have to work under these conditions and it is pitiful representation of the substance of the product and the people who create the plans. Cold hearted bottom line shallow empty. Shall I go on?"
Commented on 2014-12-02 18:11:38 EST
"Have Indiana anthem silver direct access. DONT SAY just anthem. Apparently not same thing. I go to new dr. Fill out paperwork then they say it "oh you have obamacare that's different. We only take MDWise." Seriously?? Finally find dr in plan get physical labs etc. reach 500 deductible in 2 visits. Schedule appt with surgeon for hernia repair. Go to appt 10/14/2014. Scheduled surgery for 11/11/2014. Pre-register day before. No issues right? Wrong. On way home from surgery center to pick up prescription cvs says I have no coverage. Weird. Just pay out of pocket and go home. Find out 3 days after surgery via anthem rep marketplace rep conf call that I allegedly called anthem and cancelled my policy on 10/18/2014 eff 10/31/2014. Yep "subscriber cancelled policy" problems1. I never called neither anthem or marketplace have record of calls regarding my acct at anytime other than two in April 2014 two in November.2. Why would I cancel DAYS after scheduling a surgery I have needed for 4 years? But couldn't afford due to no ins3. Marketplace had no record of me canceling.4. I still received a letter from anthem dated 10/27/2014 telling me the name of my plan is changing.5. Why would I have paid 11/2014 premium on 10/8/2014 only to supposedly cancel and require refund ck.6.Why go through trouble of canceling policy when in 15 more days it's open enrollment??7. BEST OF ALL... is that it is ILLEGAL for ANY insurance company to cancel a policy that was issued through marketplace. They MUST re-route subscriber to marketplace to process cancellation. Yes people ILLEGAL. this is INSURANCE FRAUDThey took six months of my premiums govme= over 400/mo paid less than 1k in claims profit of 1400 then illegally cancel policy to avoid paying an upcoming approved surgery. This is only the tip of the iceberg. I am now without ANY insurance and will be filing complaint with Insurance Commision. Who knows how long it will take for anthem to do what the law requires. "
Commented on 2014-11-19 17:40:16 EST
"trying to get through to a human being on their phone system is a diabolical maze of automation. On hold 20 minutes right now. their statements are pages and pages how many trees do they go through annually? of confusing details. Not happy with them at all. "
Commented on 2014-11-14 16:06:27 EST
"not enough agents during open enrollment "
Commented on 2014-10-28 09:18:07 EST
"PLEASE POST if you find names phone numbers fax numbers and addresses of Anthem BCBS CA. For those of us filing appeals we need this information to help our appeals get seen by decision makers and not taken straight to the shredder. Company upper level managment claims management etc. This information is nearly impossible to find because they don't want you to have it."
Commented on 2014-10-22 22:40:05 EST
"Absolutely the WORST service I have ever encounter with an insurance provider."
Commented on 2014-10-20 11:51:00 EST
"Anthem BCBS WI is the worst ever I was a victim of their "Bait Switch" game. I called and received confirmation approval for a surgery and they assured me that the entire procedure would be covered. 8 weeks later I receive a HUGE bill and when I called to complain and remind them of my previous approval they said "There was no such approval given" Seriously PASS THE WORD about how bad Anthem BCBS health insurance is Pay attention Department of Federal Insurance."
Commented on 2014-10-14 23:51:03 EST
"I had the unfortunate opportunity to have a 100% covered procedure only to be covered 50%. I had the Mirena IUD implanted only to find out that Anthem is the ONLY insurance company in the state of Massachusetts that covers 0% of the REQUIRED follow-up appointment. This carrier is the only provider offered by my employer so next year I will be purchasing my own health insurance."
Commented on 2014-09-30 11:20:15 EST
" 16000 Hospital bill for Gall bladder removal they paid 3000 I owe the rest ... I pay more than this in a year for the insurance itself Insane and a complete rip-off "
Commented on 2014-09-23 07:41:05 EST
"For starters when you call you get the "AUTOMATED IDIOT" I like to call it. You tell the IDIOT your subscriber id name address and birth date then when you get a representitive on the phone the REAL IDIOT they ask you for all the information again. If you refuse saying like I did "I already told the AUTOMATED IDIOT that the REAL IDIOT keeps asking you for the info over and over and over again and will not transfer you to a supervisor or anything else unless you do as they say or in my case just hang up on you 47 times in one month"
Commented on 2014-09-15 22:33:01 EST
"They are the devil incarnate. Profit over people customers at all costs. They lie they play games the delay you into oblivion they deny based on DOCtored evidence by there paid doctor. They should be out of business and their CEO should go to jail. God only knows how many lives they have destroyed."
Commented on 2014-08-14 12:25:01 EST
"Deceitful language to reel customers in and then put them into financial debt."
Commented on 2014-08-12 15:19:28 EST
"This entire year 2014 I have spent countless hours on the phone with Anthem policy issued in Indiana and more times than not my calls have been dropped after waiting 30 minutes to speak with someone. Accidentally signed up for two policies at the beginning of the year and they canceled the one I had been paying on without my permission even though I had already met my deductible and out-of-pocket maximum for the year and then activated the other policy mid-year and said I would have to start over on paying the deductible mind you this is an additional 3000 for the year I would now have to pay. I have been told that because my son is a minor I cannot have online access to his account. He is a four-year-old. They give me reference numbers to calls but have no record of the calls so there is no phone record of previous calls I have made. I also had to pay a medical bill I shouldn't have had to because they told me over the phone that a provider was in-network before I took my son to the provider and then when the claim was filed they rejected it citing the provider was out-of-network at time of service. Someone needs to address Anthem's bad business practices."
Commented on 2014-08-05 11:08:00 EST
"Coverage is TERRIBLE"
Commented on 2014-08-04 14:55:33 EST
"Clueless. They are completely clueless. Customer service is non existent. Payments sent checks cashed policy cancelled for non-payment. called Anthem spoke to rep problem "solved". wrong next month payment sent check cashed policy cancelled...again. Called them. "solved" the problem. next month...same thing. This has gone on for over 6 months. They are completely inept. Avoid Anthem at all costs. you have been warned."
Commented on 2014-07-11 22:09:27 EST
"I picked up an Anthem policy through the market place. I had to call their office a number of times and never was on hold for less than a half hour. I fell behind on my payments. They never notified me through mail E-mail or the electronic system they set up for customers. There was NO notice I was behind. I made a 600 payment and was dropped less than a week later. The customer service has been a mess. This is a nightmare company. "
Commented on 2014-07-08 14:16:24 EST
"I can not get into my portion of their web site. The e mails bounce back. I only was able to talk to a live person at a call center and she was not knowledgable at all I have only submitted one claim for dental in two years and every thing is denied. I can not challenge their decision. I have filed a complaint with the State of Wisconsin. The answer to the complaint coming from Anthem Blue Cross Dental is encrypted. The HIPA law doe s not require this if the issue is not medical or from a Physician. This is about service from the company.HORRIBLE"
Commented on 2014-07-01 19:01:03 EST
"Lousy customer service. When you send an email to ask a simple matter such finding a doctor in the network they assign a RN to your "case" and you play phone tag without ever reaching this so called nurse. When you call the number on the back of the wallet card all you get is their interactive voice response unit that bounces you around with questions that never get you where you need to go nor does a live person ever pick up the phone. Why other than trying to sell you something would they assign a RN to answer a simple coverage question that any customer service rep. could look up on their cheat sheet scripts they can read right from their desk? I will wait until my employer has the next open enrollment period and drop Anthem like a bad habit. They really suck."
Commented on 2014-06-24 20:18:51 EST
"Large Corporations that provide this insurance to their employees do it for one reason they know the company is one of the cheapest and in many cases refuse to pay claims until you have to advise them that you are going to contact the governing agencies that are over them. "
Commented on 2014-06-15 11:19:43 EST
"Had this as group insurance and it was fine good network of covered doctors that is why I signed up for it when my husband retired and had to pick up a form of Obamacare. Since I knew we didn't qualify for a subsidy and couldn't get on the Heathcare.gov website anyway I went directly to an Anthem agent out of Cincinatti who singed me up. I had been using doctors from a local hospital and Children's Hospital when I asked if they were in network he said use. I had no reason to think otherwise since I had it prior and they were. After using it for 3 months Anthem finally started sending out statements late. None were in network and they even wanted us to travel an our to a Children's Hospital when the one 10 minutes away was out of network. No Dentist within 25 miles for my son. We do not live in the country either. We have the gold plan and pay 1200/month of basically nothing. Have over 10000 worth of bloodwork to pay for had to pay for my mammogram. Oh and when you call a doctor's office and ask if they take Anthem they all say yes but NOW that doesn't mean the Obamacare Anthem it is different now and Anthem did a poor job registering doctors. Also prescriptions now count towards deductible and have to pay 500 and 1000 for items we had paid 40 for before. Changed plans and will never use Anthem again. They told me I could file an appeal but I think we know how that is going to go. Going to call the Ohio Insurance regulators with a complaint as well. You have choices and can change whenever you want if no subsidy needed. Keep trying. "
Commented on 2014-06-03 07:23:33 EST
"I had a PPO plan with Anthem a few years ago that was excellent and I was very happy with my coverage. HOWEVER.Ever since changing my plan through Covered California Anthem has become INCOMPETENT. I received an EOB in the mail saying my claim was 100% covered but I never received compensation. I called to find out about this and it turns out the claim is not covered and the EOB was a mistake. What? They just accidentally sent it out? Why didn't they send out a correction? Also whenever I search for a doctor in my network on their website the doctors turn out to NOT be in my network. Also a common problem is that the information listed for the doctors is incorrect. Multiple numbers I called were for the wrong doctor. I am getting married in December and will be switching to my fiance's Kaiser Permanente plan ASAP. He is very happy with his plan and their service."
Commented on 2014-05-05 13:39:47 EST
"As a new anthem applicant Not government subsidized they lost my initial premium check and told me I was not covered for the month. I submitted an online payment mid month for following month since it was after the cutoff date for February 1. At the end of February I received insurance cards retroactive to feb1 and they insisted I had been covered all month even though I was not aware and it did follow their cutoff dates. Thirty days later they miraculously found my check and cashed it just as I wanted to switch carriers due to negligence and extremely inadequate customer service. Of course they could not refund it. Expect 90 plus minute phone calls with average of 5 transfers and no one will really know how or care to help you in the end. It anthem used to be good they are not post Obama care. "
Commented on 2014-03-10 16:03:04 EST
"Anthem BC through calpers has been excellent. There were few problems during my treatment for cancer"
Commented on 2014-02-24 10:19:25 EST
"On Jan 7th Anthem pulled more than 500 from my checking account. It was THEIR mistake and to date I have still not received my refund check. I have spent hours on the phone trying to resolve this issue. I don't get calls back as THEIR people have promised. I learned today that it will be another 2 weeks before I get my refund as THEY sent the checks to the wrong address. Yet another "mistake" THEY made that I am having to pay for. THEIR MISTAKES ARE COSTING ME MONEY I AM BEING PENALIZED FOR PULLING MONEY OUR OF MY IRA TO PAY BILLS IN THE MEAN TIME. Is this how you treat people? Is this acceptable business practice? Who is going to reimburse me for the costs I am incurring do to THEIR mistakes?"
Commented on 2014-02-06 10:24:17 EST
"Get your answers in writing. They tell you one thing and then when you are billed it is completely different. I was told that a colonoscopy was covered 100%. If there was a biopsy or any cutting of scraping then you were resposible to pay for that portion. Now I am told because there was a biopsy that it changes the proceedure to diagnostic and I am responsible to pay the full amount. Plus the doctor's fee which I was never told about either. I was also told that if I had anaesthesia it would also change things. That is how they do these proceedures by anaesthesia.Very misleeding and unethical. Beware and go elsewhere."
Commented on 2013-11-28 11:14:12 EST
"Lousy customer service"
Commented on 2013-11-12 14:10:15 EST
"anthem promised full coverage for a colonoscopy elective then paid only 20% leaving me stuck with medical bills over 2000 dollars then demanded I purchase medicare b 110 a month out of my pocket AND NAME THEM THE BENEFICIARY. I payand they get all the benefits. DON'T BUY THIS INSURANCE THEY WILL RIP YOU OFF WHEN YOU CAN LEAST AFFORD IT."
Commented on 2013-11-02 16:21:05 EST
"Anthem BCBS will not pay for services that are supposed to be covered siting incorrect coding. Even after my physician's office the lab and I made all the corrections they requested the claim was again denied. The representative I spoke with after speaking to several who couldn't answer any of my questions submitted a lengthy letter explaining that the procedure and testing are covered under my benefits it was denied again. Now it has been submitted for the third time. This has been going on for 6 months. I know they are just giving me the run around until I give up and pay the bill like has happened many times before but NEVER AGAIN BCBS is the most unethical shady business I have ever had to deal with. It is a nightmare to deal with The "business practices" by this company are disgusting. I would honestly advise going without insurance than paying any money into this scam. You will end up paying the bill anyway "
Commented on 2013-10-15 17:28:26 EST
"As others have pointed out Anthem takes more time trying to figure out how to deny your claim that to fulfill contractual obligations.Recently I submitted a claim for a bunch of doctor visits. It showed up on the website as "in processing". A couple days later there is absolutely no record of the claim in the system. It seemed to just magically disappear.How cute Anthem how cute.This company is evil."
Commented on 2013-10-08 07:40:25 EST
"If you have Anthem Blue Cross you better plan not to get cancer. They'll just let you die. They have caused me so much angst that I will probably die before my husband who has stage 4 cancer. They have done everything they can to not pay claims. When they DO finally pay a claim it takes 8-9 months and many many phone calls to their customer service. The latest coup de gras is that they are now refusing to pay for my husband's cancer care because he is involved in a Clinical Trial and the expenses are paid by the Drug's sponsor except for a few 'standard of care' items that my husband would be utilizing even he was NOT on a clinical trial such as blood draws chemotherapy PET/CT scans. I am now about to hire an attorney. This will be against the law in January 2014 under Obamacare. The ACS says so too on their website "it will be illegal in 2014 to discriminate against a cancer patient on a clinical trial." Stay as FAR away from this company as you can. ANY insurance has to be better than these people. I don't know how the CEO can sleep at night. I am hoping my husband's employer can force them to continue paying for my husband's cancer care. "
Commented on 2013-09-17 21:53:57 EST
"Anthem is just deplorable. In 2011 I had a reduction that was a med nessecity. I got everything approved back in August they sent me their own approvals. I had the surgery. Four months later I was getting letters from the surgeon and hospital saying that it was denyed. I fought with them for over 6 months to have them cover it. They refunded all of my money from my policy and left me with a 17000 bill which forced me into bankruptcy. In 2013 my sister was approved for neck surgery. They approved everything then two months later denyed the claim saying it was a preexisting. THIS COMPANY EMPLOYS MONSTERS"
Commented on 2013-07-31 17:48:59 EST
"I had a baby in 2012. With Anthem my total out of pocket from start to finish 9 months was over 6k. Yes over 6k I had to pay WITH insurance. Insurance that we pay 170 a WEEK for. Sure they claim my deductible is only 3k but they find loopholes to not pay. Every ultrasound I had even the first to see due date was deemed "not medically necessary." They only cover independent labs so fine... Until one of those labs gave me double the glucose necessary for the glucose test and made me so sick I had to be hospitalized... And guess who paid for those bills? ME Even using the independent labs I was billed for certain labs due to those not being "medically necessary." My obgyn actually called Anthem and got them to cover a few things but not much. ONE THING THEY DID PAY IN FULL... My tubal ligation. Of course having my tubes tied was completely covered. The only thing in the two years we've had them. My son had tonsils out that cost me 900. I had an ER visit once and had no idea that costs 350 just to walk in... Luckily the hospital charged me what I owed without running the insurance so I only paid 127 instead of the 350 copay. Yea. Anthem rocks "
Commented on 2013-06-26 10:44:12 EST
"Worst ever. Terrible website phone service and outrageous rate increases. You should be ashamed executives "
Commented on 2013-04-30 17:28:26 EST
"They are the worst I've ever had. They love taking your money but never want to pay for any services. I've had a sinus problem for over 20yrs and finally decided to have an outpatient surgery to fix it. They denied the surgery due to "failed conservative methods" I've taken every nasal spray known with no success. And they told me this the day the surgery was scheduled. They are lazy uninformed dont return calls. They are only out to make a buck."
Commented on 2013-04-24 09:33:17 EST
"This is the worst insurance company ever. Not only in terms of paid claims but also customer service. No one at the company seems to be able to answer any questions about coverage billing etc. Premiums have risen over 30% each year and coverage and service go down. AVOID Anthem like the plague Rude people lousy service and high premiums. Just got same coverage with their competitor for 300/month cheaper "
Commented on 2013-03-30 18:32:54 EST
"I took up a policy with Anthem blue cross blue shield in January. I was quoted 250.00 per month for the policy.I received my first bill only to have gone up to 375.93. It was explained to me that my cholesterol was a little high. I am 55 years old and in perfect shape. I do not smoke I do not take drugs for anything. I work out. This is clearly a bait and switch and I am done with Anthem."
Commented on 2013-03-18 10:15:17 EST
"This company is totally inept. I filed a claim in early January and it is March 15th and now after speaking with at least 5 different people several times they want me to start from scratch and send in a new claim form since I put 2 providers on one page. They are telling me this after 2 months of phone conversations and stalling. This company is appalling. They are arrogant and the right hand definitely does not know what the left is doing. Not to mention the cost."
Commented on 2013-03-15 13:31:24 EST
"If you have any other choice than Anthem TAKE IT I am stuck with this company for the rest of my life because I developed an illness that prevents me from buying different health insurance. Anthem raises their rates all the time. Their way of 'Grandfathering' is to close that plan. Because the plan is closed no new young healthy people can become members so they can justify raising the rates because their expenses are higher. My rates went from 175 to 213 this year. If you have auto-deduct as your method of payment then no worries. If auto-deduct fails or needs changes my sympathies to you. Anthem has the worst bill paying access I have ever dealt with and reinstating auto-deduct is a horrifyingly arduous process. Most of the time paying online is impossible. The website is either down or it fails to accept your log-in info. You can't contact customer service via the website without logging in so forget about requesting a new password online. Idiotic to the extreme. Calling them routinely takes 45 minutes to 1 1/2 hours and often involves more than one call several transfers and interminable waits on hold-- Just to get them to take your money. I'm not asking any questions or requesting any changes. I just want to pay my monthly premium. Maybe they hope we will all blow our brains out in frustration and let them off the hook Anyway if your area has other choice take it"
Commented on 2013-02-26 11:41:15 EST
"They refuse to pay repeatedly and let medical billing be your problem I can not release medical info I do not have.They have repeatedly stalled payments to ask for paper work more than twiceThey put our emotional health and jobs at riskWhy should it take 6 mos. to pay claims?"
Commented on 2013-02-23 12:58:00 EST
"Deplorable customer service rude call center representatives and annual price increases despite NOT USING THE SERVICE ONE TIME. Anthem Blue Cross and Blue Shield fulfills the full gamut of criteria required to be a complete racket. They are in business due solely to the fact that people know the must have some insurance in case of catastrophe. If it were not for that they would fold in 48 hrs. I have given them 2 years to prove to be at least a reasonable company to rely on and they have failed over and over again. Unless your income is high 5 to 6 figures the rate increase for a single person alone is reason enough to go elsewhere.My brother worked for them for 2 years and I cannot begin to express the disdain he had for them after seeing what really goes on behind the scenes. Would you do business with thugs? Your choice."
Commented on 2013-02-14 14:01:28 EST
"I had anterior hip surgery 7 days ago and just got approved for 3 fifteen minute sessions of at home physical therapy My surgery was on Feb 4th and i was pre authorized for the hospital stay for the 4th and 5th . This is what you get for 641 per month . "
Commented on 2013-02-13 15:16:07 EST
"Customer service is terrible at Anthem. Rates go up about 25% per year."
Commented on 2013-01-30 12:16:18 EST
"this company really sucks do not buy thier insurance they take and take and give little to nothing in return"
Commented on 2013-01-22 21:16:12 EST
"my rates go up every year the service goes down every year and i have been on hold waiting to speak to a live person for fifty eight minutes - absolutely ridiculous."
Commented on 2013-01-11 14:10:36 EST
"My sister has brain cancerher COBRA ended and her husband chose Anthem insurnace through his employer.She has been treated at UCLA for 2 years with excellent coverage until Anthem took over. Immediatly they denied her medications believing they knwo more than the nueor-oncologist at UCLA. The appeal was handled by an angry rude man."
Commented on 2012-11-13 15:00:32 EST
"Anthem spends more time figuring out how to deny a claim than working to fulfill their contractual obligations."
Commented on 2012-11-02 11:43:24 EST
"Pulling back payments for medical services a year after they are paid now saying these are "patients responsibility"."
Commented on 2012-09-27 16:35:39 EST
"Stinks"
Commented on 2012-09-20 11:30:33 EST
"Small Business rates are very high for a somewhat decent group plan and renewal rates are above the standard renewal rates for other health insurance companies for small businesses."
Commented on 2012-09-10 12:05:21 EST
"Denied almost all of my claims increased price of my prescription drugs"
Commented on 2012-08-17 19:12:48 EST
"Rates are too highclimbing every year. When I really need a claim to be paid for an emergency I am still paying way to much out of pocket.At what point do they figure I can no longer afford them? Depressing greed is killing this country."
Commented on 2012-07-31 13:33:10 EST
"Very Happy with the medicare supplement that they provide."
Commented on 2012-07-23 05:09:20 EST
"Horrible customer service. Very untimely claims processing. "
Commented on 2012-07-13 23:03:42 EST
"denial of my claim made no sense at all they cited my claim as being too severe and then not severe enough at the same time. Appeals process was infuriating. "
Commented on 2012-07-09 01:49:21 EST
"It is very difficult to get claims reviewed and covered procedures approved. "
Commented on 2012-07-04 13:38:51 EST
"Ridiculous amount of time and effort spent by myself and my surgeon trying to precertify a covered benefit on our own policy. Denied. Appealed. Appeals department will not share info or status with their own customer service department. Will not release appeal decision until end of last business day for the appeal to be processed by their own guidelines. Petty and dishonest."
Commented on 2012-06-18 22:34:22 EST
"Do not use this insurance company They do not keep their word I need a procedure to help my back pain. They said to have the traditional cortisone injection and if it helped 50% then they would approve the procedure. They have denied the procedure claim 3 times now and I am still in pain. Scumbags"
Commented on 2012-06-11 17:49:34 EST
"Greedy scum-of-the-earth blood-suckers who only look at people and see risk and less potential money. Disgusting. "
Commented on 2012-06-07 14:20:55 EST
"This company is nothing but crooks. I bought a plan with them and came down with a thyroid sickness. Even though all my docs said I just contracted it they are trying to say it is pre-existing condition and do nothing but hassle me. I wish I did not have to deal with them."
Commented on 2012-06-06 13:47:11 EST
"Through the company I work for I have had Anthem BCBS for a number of years and was very satisfied. Recently had Hip surgery and have a different opinion of the service provided by Anthem. So far the two big ticket claims from the hospital and the surgeon have not been handled to my satisfaction. Still going through the Appeal/Grievance process. This is why you get insurance? To go through a complete hassle when you least need it."
Commented on 2012-06-03 07:42:09 EST
"Looks like a company who delays payment to improve their Cash Flow. Old insurqance company trick DenyClaim Deny Claim than pay .... "
Commented on 2012-05-22 14:40:42 EST
"They practice price fixing with hospitals in their preferred providers. I found a facility willing to give me a cash price for a scan I needed that was recommended by my doctor and they denied "certification" and I was informed that I could not deduct "cash prices" which was 1/3 of the regular price from my deductible Now that they will "approve certification" that facility has raised their price to the insurance price "
Commented on 2012-05-21 13:59:15 EST
"They basically reject any bill submitted by Doctor ie..prescription service rendered and such then you spend hours on phone trying to rectify between parties."
Commented on 2012-05-13 07:35:01 EST
"They will not pay for Lipitor even if the specific brand name drug is the only one that works for you. Their own statistics state that the Lipitor generic works for 84% of people. If you are in the other 16% and their insured you can just die of liver disease or heart problems. They could care less. I am sure they do this with other drugs as well. They accepted me knowing I took Lipitor and then announced they would not pay for it under any circumstances after they took my money. Also Walgreens will not accept their insurance. What does that say about the company?"
Commented on 2012-04-28 16:37:04 EST
"The problem with Anthem is not their claim service. It is their horrible website. It is cumbersome and not friendly. It can take 15-20 mins just to figure out if your deductible had been met. The doc-finder site is even worse Additionally Customer Service is slow to non-existent. In the end my claims were paid correctly. Just really hard to get the most basic assistance."
Commented on 2012-04-12 19:59:05 EST
"denied a surgery that is needed"
Commented on 2012-04-05 12:37:00 EST
"Incompetent. Be prepared to spend hours on the phone only to be told useless e.g. false information that is going to cause you more wasted time and inconvenience down the road. I am honestly considering paying out of pocket for my treatments instead of getting further frustrated from dealing with this insurance."
Commented on 2012-04-05 11:32:45 EST
"Anthem has to be the worst health care for PROFIT in Kentucky. After 15 years with them and they wont even let you change your plan."
Commented on 2012-02-23 06:44:41 EST
"Sales rep went to my wifes work and missrepresented the coverage. she was told that the deductable was 5000.00 and anything over that was covered Well turns out the real deductable was 7500 with a 60/40 backend beyond that. So for a common Bladder Stones treatment anyone can have we are now saddled with a bill exceeding 13000.00 When we contacted the insurance company they stated that the sales rep was contracted and they are not responsible for the missrepresentation? We were also told the deductable was on a 12 month schedule not every new year well turns out my wife had a procedure in late December and has to go in for a follow up mid February and we will have to pay the deductable AGAIN just one month after getting billed for the last one. another missrepresentation from the sales rep. So now we have to question when to take our kids in forget about us the adults were screwed. These people are crooks and have placed my family in debt with the possiblity of loosing our house that we have been on time for all our morgage payments for the last three years. "
Commented on 2012-02-03 11:54:30 EST
"Every time I try to use my insurance they are unavailable or someone is out. I cant get into a doctor unless I go to urgent care and pay 100. This takes away from people that have actual urgent needs."
Commented on 2011-12-28 15:09:24 EST
"almost all heaith ins. claims done wrong first time and many taking six months to get right. Only use them because that is whats offered by my employer. "
Commented on 2011-11-21 13:40:51 EST
"SCAM. Anthems vision plan called Blue View charges 55.00 for something called a contact lens fitting. I have never ever been charged or even heard of such a procedure while with my prior vision plan The vision provider I am going to charges me less than this if I pay out of pocket DO NOT USE THIS RIP OFF COMPANY"
Commented on 2011-11-18 13:46:15 EST
"Virtually every claim pre-certification and interaction with BCBS is a nightmare beyond belief. That is coming from someone with more than 20 years in the insurance business. RUN FROM THIS COMPANY - Anthem BCBS should not be in business."
Commented on 2011-11-15 12:13:09 EST
"gouging greedy company."
Commented on 2011-10-27 15:42:38 EST
"I have been with Anthem Blue Cross for the last five years and I am extremely satisfied with the service. "
Commented on 2011-10-25 17:44:39 EST
"Unreasonably long hold times when calling in. I called in to change my primary care physician and Ive been on hold for exactly 45 minutes.. Still nobody picking up. This is the 3rd time Ive tried calling today previously waiting only 20 minutes before hanging up.They have serious issues."
Commented on 2011-10-24 19:06:05 EST
"They have raised the premium by close to 200. They have not come up with a contract with Walgreens so I wouldnt be able to get my prescriptions there after January 1 2011"
Commented on 2011-10-13 09:53:37 EST
"They raise rates 2-3 times a year with no additional benefits. They just are in it to make money."
Commented on 2011-09-23 01:06:22 EST
"This company is unethical and should not be in business. Their customer service employees are incompetent and rude. They constantly deny claims and when challenged there service personnel cannot or will not provide their clients with a satisfactory reason for the denial. Therefore the client has to resolve all medical iaaues which takes many hours of unpaid labor. "
Commented on 2011-09-07 21:36:34 EST
"Because I have a cronic health problem and my company ins. has ended Anthem BC/BS will not continue to insure me or cover my blood pressure meds at any price."
Commented on 2011-08-26 21:54:38 EST
"Our insurance plan doesnt cover the cost of seeing a Doctor... honestly When you make a co-payment it goes towards paying for the facility but the minute any medical professional walks into your room its all out of pocket from there. Im very unsatisfied but unfortunately have no other options."
Commented on 2011-06-29 14:01:41 EST
"The best Insurance carrier in the business. Their customer service and rates are the best. Sure there may be cheaper carriers out there but you get what you pay for. The cheapest never equates to be being the best. Anthem is by far the best value for the "
Commented on 2011-06-24 14:47:04 EST
"They made it very difficult to submit claims for services that we were told on the phone were covered. If you call in advance the customer service does not know for sure but reads out some general statement that is completely useless. I had to deal claims that occured during one doctors visit for 8 months. They finally did not cover the services."
Commented on 2011-06-20 12:18:18 EST
"Rates keep being raised and now they want to nickel and dime people for using their credit cards as payment as well as charging for paper statements."
Commented on 2011-06-07 12:29:55 EST
"Rates are too high."
Commented on 2011-06-02 19:45:47 EST
"Do not choose an HRA plan. "
Commented on 2011-05-09 17:48:58 EST
"8 months, 50+ phone calls and my claim for a Physical Exam still has not been paid. Lesson learned: Have the Doctor get the payment from the Insurance direct and stay out of the bureaucratic mess of the health care system."
Commented on 2011-04-14 15:27:42 EST
"Every claim I file has some sort of issue. I end up on the phone for 30-40 minutes dealing with paperwork every time I go to the doctor. Most is due to the company being so unorganized. In the 2 years I have had this policy they have mistakenly canceled my policy 3 times. Every time I got it reinstated but again, more time on the phone. They denied cover about 50% of the time I went to the doctor and after fighting it, it was eventually paid. Again more time on the phone. Not to mention the rate increase, but all companies have had them. I am applying for new insurance now."
Commented on 2011-01-12 15:00:59 EST
"Anthem came in and bought out BCBS and immediately raised my health insurance 30%. I am also a health provider and they decreased my reimbursement by 30%. Terrible company."
Commented on 2010-12-29 07:41:09 EST
"Run and find another insurance company. The provider has to submit all claims. They will not except claims from the insured. When the claim is submitted it takes months to get it paid, and that maybe also included the times they send it back to you, saying they need information, which is already been provided."
Commented on 2010-12-13 12:18:36 EST
"This company charges an outrageous amount, $1k+ monthly with 2500 deduct for a family of 4. Still, I seem to always be paying anyway. This is like a criminal outfit, and once your in, your stuck! Unless you want to chance going without. How did we ever let the country get like this, a disgrace!!"
Commented on 2010-11-10 16:02:50 EST
"I had surgery in 2008 and just switched over to the high deductable anthem plan, needless to say i had to pay for my part of the claim, this was over $3,000.00. i paid it off in payments. just short of two year later, around 2010 i received a letter from anthem that they processed my claim wrong and that i owed an additional $900.00 dollars. a week later the hospital sent me a bill for that amount, i filed a grievance with anthem but I was denied, they told me that the contract said that they had up to two years to go back and re-evaluate the claim. I would not recommed this company to anyone."
Commented on 2010-11-02 07:50:03 EST
"My wife and I have had Anthem BC /BS Health coverage for 2 years. Anthem has paid $0 in claims as we have not had any health problems. Have $10,000 Individual Annual Deductible and $30,000 Family Annual Deductible with $10 million lifetime maximum benefit. First Year Premium $570 per month, Second Year Premium $799 per month. Just sent us a letter raising our premiums for next year to $1,020. Again, Anthem has paid $0 in claims in two years! We are in the process of changing insurance companies. These insurance companies are CROOKS!"
Commented on 2010-10-03 19:02:25 EST
"out of pockets expense with every simple test or procedure."
Commented on 2010-09-30 18:34:22 EST
"Beware of this company. They will do everything in their power to make sure the member pays for as much as possible on a claim. Profit is clearly more important than the member´s health."
Commented on 2010-09-26 13:58:08 EST
"Unable to obtain a copy of our agreement with the company after nine months and many requests. Their decisions concerning us are capricious and unfair, but we do not even have the benefit of a written agreement to contest their decisions."
Commented on 2010-09-24 00:34:46 EST
"I think that it is good insurance, but with rate increases every year as high as 40%, it is becoming increasing difficult for me to afford."
Commented on 2010-09-23 09:49:39 EST
"I hope all the executives of BC&BS with their multimillion bonuses will burn in HELL!"
Commented on 2010-08-19 03:20:47 EST
"Anthem denied to cover my hospital bill with pre-existing condition excuse. I had miscarriage not a disease. I never claim anything before, this is my first time and they denied it. 7 years i never late to pay them and this is what i get. i try to call and explains my situation and still DENIED!!! great, now i have to pay $3600 hospital bill. i will end my insurance with anthem "
Commented on 2010-08-17 13:58:16 EST
"Anthem Blue Cross and Blue shied offers very little in terms of coverage. And will go through any means necessary to avoid paying for costs associated with medical visits. "
Commented on 2010-07-29 10:46:14 EST
"I have no problems overall with the plan choices, selection of doctors, claim process, billing, etc. I feel I have received good care. My main complaint is the huge premium increases of the past three years (32%; 20%; 25%). My secondary complaint is that when I go to a Preferred Provider Hospital, I receive services from Non-Preferred Providers -- when I am at the mercy of who they send into the room. "
Commented on 2010-07-22 15:16:03 EST
"Do not buy health insurance with this company THEY WILL RIP YOU OFF.I have been paying it for over 5 years, I just had a fisical exam done and guess what? they denied me. Now I have to pay $750.00 out of my pockets, after paying $218.00 a month for Health Insurance , I dont think that is right. Now I am looking for a new health insurance company."
Commented on 2010-07-19 21:01:23 EST
"Anthem is very unclear as to what they will cover. I specifically asked to have a yearly gynecological exam covered and they put me into a policy in which only a papsmear is covered. There should not be a difference in an exam and a papsmear because they are one in the same. Also, when it comes to customer service they have hit rock bottom. Their so-called customer service associates are extremely rude and do not offer to explain anything."
Commented on 2010-06-25 10:22:38 EST
"Have had Blue Cross CA for many years, off and on, most recently over 3 years through small group coverage. Expensive, but never had any problems until this year.Better coverage and pay outs than other companies available in my area. BUT Research your plan carefully before signing up! Due to premiums going over $900/month for myself and daughter last year, I switched to a limited benefits plan for doctor visits and diagnostics, being told by agent I would still get the negotiated rate for amounts over my limit. WRONG! Am trying to negogiate with them just to find out what the contracted rate is for a cat scan I had to have before surgery - which at this point is going to cost me 3x the amount of the actual surgery. "
Commented on 2010-06-23 11:02:55 EST
"This company is lousy. They should not be allowed to be in the medical insurance business. "
Commented on 2010-06-21 14:21:19 EST
"Anthem needs to work on their organizational and communication skills to avoid having to speak with 5 different people to resolve one problem."
Commented on 2010-06-07 05:58:09 EST
"My brother had Anthem Blue Cross Blue Shield medical insurance. In 2007 he was diagnosed with mouth and throat cancer. He had many surgeries and was in hospitable several times and one of those times for about 6 weeks. His insurance did fabulous. He was never denied anything and he paid very little out of his pocket. I dont know how the company is now but they were excellent back then. Only thing is his cancer was too far advanced when discovered and he did die, but everything posssible was tried to save him"
Commented on 2010-05-21 12:55:33 EST
"Testing for cancer diagnosis are denied."
Commented on 2010-05-15 20:56:03 EST
"I have never had any problems with this company. they always pay what they should and on time."
Commented on 2010-05-11 07:30:12 EST
"Anthem BCBS of Wisconsin apparently has a basic customer service system of stalls, delays, lies, and pass-the-buck non-responses. Doing business with them is similar to trying to touch a single snake in a den of snakes without getting bitten. If you want a service oriented health insurance company, Anthem BCBS of WI is NOT the one!"
Commented on 2010-05-05 14:00:08 EST
"Very frustrating to deal with"
Commented on 2010-04-21 07:53:03 EST
"WORST CUSTOMER SERVICE EVER!!"
Commented on 2010-03-15 15:08:14 EST
"Every time I call to speak with someone about an EOB or pharmacy issue, I get referred to another group who then refers me back to the same group where I started who does not seem interested in what I have to say. The agents are typically not very friendly, and I feel as if I am imposing on them to get an answer to my questions. In addition, I recently had surgery and obtained approval for a leg pump, which was later denied as insurance stated it was an out of network claim. Why was it approved originally? I submitted letters from my doctor requesting that the decision be re-reviewed, and I have never received a response nor have I received a returned call. I have been trying to obtain a prior approval form for my doctor to complete for some medication that has been rejected 3 different times, and to date (since last summer), I have called requesting the form on 5 different occassions, and my doctor still has not received it. Very poor customer service."
Commented on 2010-02-18 15:08:38 EST
"I took out private insurance and then became insured under my employer. I attempted to cancel the policy and they stated that it would be canceled effective 3/15. I sent in the written cancellation on 2/16. So I am stuck paying for a full month of insurance for no reason and no need. Sounds like theft to me!"
Commented on 2010-02-17 08:56:35 EST
"have been a member for over 10 years with 1 kidney stone sound procedure otherwise just normal checkups with normal x-rays etc. for this i am now facing a 38% increase in monthly premium which i am appealing while i check out other policies. i am non-smoker, correct BMI, exercise, what else can i do & oh yeah $5000 deductable."
Commented on 2010-02-10 07:29:24 EST
"unrealistic values for services; absolutely useless"
Commented on 2009-12-30 20:23:58 EST
"Incompetent, unprofessional. We get this health insurance thru our employer so we have no choice. "
Commented on 2009-12-21 12:45:41 EST
"Probably no worse than any of the other insurance companies. This country needs single payer system and dump the insurance companies."
Commented on 2009-12-19 22:09:05 EST
"I have the Lumenos HSA.... it has increased from $355 in 2007 to $600 in 2009 (we did add 1 daughter) and now is supposed to increase to $835/month for 2010.... same policy, healthy family of 4!"
Commented on 2009-12-10 09:54:48 EST
"Paperwork, paperwork, paperwork ... and more paperwork."
Commented on 2009-11-17 20:44:27 EST
"These guys will change your policy on you w/o telling you. They will also deny anything and everything the first time! Will also fed you misinformation....WATCH OUT!"
Commented on 2009-11-04 16:42:52 EST
"Payment of claims delayed up to 3-4 months on a regular basis"
Commented on 2009-11-03 13:38:06 EST
"Good health insurance."
Commented on 2009-10-24 15:11:23 EST
"They seem to bring our costs down on all medical bills"
Commented on 2009-10-24 08:56:07 EST
"On a high level doctors visit for almost $2000, Anthem paid 183. Pure bull.."
Commented on 2009-09-26 23:11:52 EST
"Review is for Anthem Blue Cross/California PPO - Avoid them like the plague!!! Claims are denied every time whether they are filed from a member or provider. When asked why they are denied, Anthem gives false reasons, such as that they never received the claim or a co-insurance exists. "Show us the existing co-insurance Anthem!!!" "What is the name of the co-insurance?" "When did it start?" We call customer support and ask them these questions, but they have no answer, because none exists. Listen Anthem, I know times are tough and lots of companies are experiencing budget cuts, but this is not the way to save money. Oh wait, there is one thing they do well. They accept payments for their monthly premiums. You suck Anthem and I hope the bad economy puts you out of business!!!"
Commented on 2009-09-05 20:59:53 EST
"very expensive"
Commented on 2009-08-18 14:04:57 EST
"claimed a broken wrist was a preexisting condition and would not pay. "
Commented on 2009-08-13 22:57:05 EST
"After I provide all requisite info for a claim Anthem then places additional requirements on my provider and does not inform m. No action on the claim."
Commented on 2009-07-29 03:33:38 EST
"Premiums are skyrocketing"
Commented on 2009-06-19 22:04:39 EST
"Anthem disputes charges from doctors endlessly, and did all they could to sabotage my policy to be able to cancel it. Was never even notified that my account was being canceled. "
Commented on 2009-05-14 11:46:43 EST
"Didn't reimburse the doctors very well and the result was it was hard to get into a doctor who would take it. It was like paying for a premium for Medicaid, because they only reimbursed the doctors slightly above what Medicaid does."
Commented on 2009-04-23 15:49:13 EST
"The only reason I use this company is because it is the only company my work place allows. Their customer service staff is not knowledgeable; they do little to look into problems -- it's between you and your doctor to straighten out and they are slow. Do not use them if you live in NY; everything then goes through Empire. When an error is made, you're left in limbo"
Commented on 2009-04-10 10:38:27 EST
"very difficult company to work with"
Commented on 2009-04-09 19:37:55 EST
"Account was canceled without any warning. Letter to notify me that there were problems was sent a day after the 60 day period to be able to reinstate. Took a payment 7 days after they canceled my account. I have NOT gotten a refund and its been 3 months. "
Commented on 2009-04-06 16:49:12 EST
"I paid into this ins. company for me and my son for 19 years because of a divorce i moved and the ex didnt tell me thet sent my bill to him so the ins. lapsed and i lost everything i paid into it. I could never get in contact with anyone regarding this."
Commented on 2009-03-31 11:36:50 EST
"It is simply impossible to reach them to ask questions or obtain information. They do not respond to e-mails and their telephones are never answered. "
Commented on 2009-03-30 18:32:01 EST
"I am stuck with Anthem Blue Cross because it is the cheapest insurance my employer can find. The cost goes up every year and the value and quality of the services goes down every year. The only thing that can save this country is a single payer system that eliminates the insurance companies which eat up more than 30% of health costs."
Commented on 2009-02-18 06:12:35 EST
"I actually hate them now but as a policy holder, they were great. I switched from an individual plan to a group plan and recently tried to switch to an individual plan when we no longer qualified for a group plan. BIG MISTAKE! If you are on an individual plan already, I say STAY ON IT!! I now have "pre-existing" conditions and was denied for individual coverage! They know what their rights are and once you are on the "outs", you find out just how little compassion they really have for you. I am still trying to find insurance, 1 1/2 months later. I had been with Blue Cross practically "forever" but there is no compassion or morality in their policy. They have the big lawyers and we can't afford one..."
Commented on 2009-02-09 17:46:59 EST
"You put in way more than what you get out of it. Dental Blue 200 is a colorful branding term to make you feel that you have reputable dental insurance."
Commented on 2009-02-09 15:45:57 EST
"Doctors and hostpitals do not accept PPO ."
Commented on 2009-02-05 21:14:50 EST
"Better and reliable customer service"
Commented on 2009-01-16 20:52:08 EST
"I need to have surgery for medical reasons. If I don't get this surgery I will have this condition all of my life. They (Anthem Blue Cross Blue Shield) denied me saying its cosmetic, not medical. They are wrong it is a medical condition. I have severe mixed incontinence the medicine did not work for me. My Urologist said this surgery will help me. My husband pays dearly for our health insurance and ABCBS denies me. They are greedy and do not care about people. This is my life I'm talking about, they don't care they just want money. They will say anything to keep from paying for my surgery. They are crooks!!! I may not be able to get the surgery I desperately need. If you are considering getting Blue Cross Blue Shield don't do it save yourself from stress like it is causing me. Get insurance somewhere else. "
Commented on 2009-01-15 18:13:53 EST
"We have had Anthem for over 17 years, each year it goes up...but in 2009, my premiums will go up almost TWO HUNDRED dollars a month! They expect us to pay $850/month for a $2500 deductible per person for a family of four. My family is going to become one of the many uninsured families in 2009."
Commented on 2008-12-20 22:34:15 EST
"I have had a lot of headaches because of Anthem Blue Cross Blue Shield. The headaches began six months after I received this insurance. The monthly price for the insurance kept increasing about every six months. To keep it affordable I would have to reapply for less coverage. If you have situation where you need to speak to someone at Anthem, you will be on hold, transfered, and given the run around for hours. Often you will also be disconnected or transferred to the wrong department due to employee error. I think the employees are frustrated too. They make a lot of mistakes that end up hitting the insured in the pocket book. The best part was when my primary physician sent me a letter saying that the will no longer accept Anthem Blue Cross Blue Shield because Anthem does not pay the doctor's enough. So now I have to pay completely out of my pocket to see my doctor and Anthem??? I am keeping my doctor and dropping Anthem."
Commented on 2008-12-17 12:16:26 EST
"I reduced hours at work for my young daughter and switched to my husband's employer sponsored plan- his President is a cheap SOB. It's one of the very cheapo plans - doesn't even cover any kind of preventative care. I am out of pocket $500 for routine annual physical exam and lab work. Am healthy but now too afraid to go to anymore doctor appointments and need follow up for prevention of breast cancer and heart disease. No wonder America is getting sicker. Customer service was rude. Hate calling and finding out how I will get robbed. My job has Aetna but all reviews so terrible. Don't know what to do now, terried, hope nothing bad happens to us and we don't get sick. Everyone, PLEASE write your local legislative representatives - We NEED universal health care, even us working professionals can't afford all this robbery."
Commented on 2008-12-14 23:51:51 EST
"This company steals is what they do. I am for a company making a profit but not at the expense of others as thievery. I have paid out a fortune to them, hardly used their insurance, yet they dropped me like a bomb. Ceo making 36 mil and more and people starving to make such enormous payments!! They will be praying when their day comes."
Commented on 2008-12-10 14:36:50 EST
"high premiums minimal coverage on claims "
Commented on 2008-12-07 05:47:55 EST
"We have Anthem Lumenos Health Insurance. To me, it isn't an insurance, it's a Health Savings Account. That means we are picking up the tab for most of our own health care. Coming up with 2,400 yearly to pay our deductible is tough. We find ourselves putting off necessary health care to avoid a bill. I'm looking to getting another job with better health care."
Commented on 2008-10-24 09:48:49 EST
"I've never had a problem with Anthem other than the skyrocketing rates. We have a $2400 deductible HSA with 100% paid after our ded. And let me tell you, they PAY every dime after the ded. is met. I'd love to stay with them but the rates are too high for me, but the coverage is amazing!!!"
Commented on 2008-10-23 08:10:32 EST
"I would never recommend Anthem BC/BS to anyone. Everytime I have needed pre authorization for a hospital stay they deny my claim stating it is MEDICALLY UNNECESSARY. I don't believe they would say that if it were their family member needing an operation. You pay your premium every month and when you need them....where are they? When given the chance to change companies believe me I WILL. "
Commented on 2008-09-10 12:10:34 EST
"I am supposed to regularly have and MRI every 6 months of my abdomen to ensure my cancer does not grow back. However, my claim was rejected where the doctor said this was not "medically necessary". Let me guess, you are also going to deny me treatment when my cancer grows back and requires additional care because it was not detected early? How is it that my MRI was approved after my surgery and is now not necessary? Oh I'm sorry, it is just business right? Becuase Anthem has a responsibility to add to the bottom line vs. providing adequate medical care? or is the explanation that you are just trying to monitor costs so the pricing of the group plan does not increase? What is the deal here? I love the business model, collect premiums and then try to limit what actually gets paid out. "
Commented on 2008-08-25 12:39:58 EST
"Due to a recent hospitalization, the fees for hospital services and physican services were more than I expected. The office visits are based on a co-pay which is fine. "
Commented on 2008-08-10 19:34:31 EST
"Where to start... Well, the latest fiasco is I've sent my claim in five times so far, and each time they have claimed they have received it, and each time I call in a couple weeks later to check the status and they have no idea what I'm talking about. Today, the rep I spoke with "promised" she would forward it to the claims department herself, and happily told me it should be processed within 60 days, from today... I have never had this much aggravation in my life about anything, they are terrible, and terrible customer service."
Commented on 2008-07-30 12:15:16 EST
"Insurace company is terrible...Have no choice because I am ona group plan. If I had all the money to afford good Health care Insurance.It would not be with B/B shield. Terrible organization"
Commented on 2008-07-23 16:45:51 EST
"Rates are OUTRAGEOUS! $991.00 per month with $4500.00 deductible PLUS $12,000.00 out of pocket annuallY, for only 2 people ages 43 and 50. PLus high co-pays of $300.00 per visit to general practice and $50.00 to specialist. EOB's are impossible to read and understand. Being ripped off with no alternatives found yet."
Commented on 2008-07-20 16:24:00 EST
"Their billing practices are ridiculous. I can't believe they're still in business. I purchased a six month policy from them and wanted to pay up-front with Discover. I gave my number to the agent and started receiving statements in the mail. I called my agent who promised to take care of it. Then she called me back and said that I had to be the one who called them with my Discover number, so I did. That paid for one month and I started receiving statements again AND they were charging my $10 per month for this honor. I called my agent and requested that she get the $10 monthly charge waived and find out my balance so I could write a check and be rid of them. My check sat in their mailroom for two weeks before processing it, so they cancelled my insurance. Rather than return my check, however, they cashed it and held onto it for two months "to make sure it cleared" AND "in case I wanted to get another policy from them." Seriously? I finally received the refund check a month ago and today I received a bill from them for THIRTY CENTS. I'm sure I'll have to pay it or they'll turn me over to a collections agency. It's too late for me, but save yourself and go elsewhere."
Commented on 2008-05-31 10:01:23 EST
"processing of a dental claim through Anthem took inumerable (lengthy) phone calls and multiple submisions by dentist's office - very unprofessional, antiquated systems which do not communicate with each other. Am used to poor customer service but this off the charts!"
Commented on 2008-05-16 11:45:32 EST
"HAVE TO HOLD FOR LONG PERIODS OF TIME W/CUSTOMER SERVICE, WHEN YOU DO GET THROUGH TO SOMEONE THEY EITHER HAVE NO CLUE OR DON'T SPEAK ENGLISH. SOME OF THE CLAIMS GET DENIED FOR NO REASON WHAT SO EVER, THEY JUST SAY COVERAGE TERMED, EVEN THOUGH IT HAS NOT."
Commented on 2008-05-16 10:28:41 EST
"I am a diabetic. I was turned down for an insulin pupm for what appeared to be non medical reasons. Trying to get through the bank of phones and prompts to talk to a real person almost has me thinking that this company does not want to talk to their paying customers. While I have no problem with a company making money, making it at the expense of their customers health is not acceptable. "
Commented on 2008-04-08 11:53:01 EST
"My husband had Anthem group coverage through his employer for 13 years. We started an individual family policy when he quit work and joined me in our family business. The high deductible plans are remotely affordable, but those plans don't cover much. Our premium increased in excess of $50/mo., even though our plan was "under-used.""
Commented on 2008-03-31 21:56:46 EST
"Blue Cross has rarely denied a claim for me, though the payments always fall far short of what I'd expect. My main complaint is how high my premiums are. I'm a 43 year-old male in good health with no major medical problems, and I'm paying $430 per month for a PPO with a $500 deductible! I tried to switch to a cheaper plan, but Blue Cross denied me, citing every line of the medical history I entered on my application. Apparently unless you neither have, nor have had, any medical problems, you don't qualify for insurance with these people."
Commented on 2008-03-25 01:15:24 EST
"Beware their high deductible plans, they MIGHT be satisfactory for those who have a decent savings account but are a complete disaster and ripoff for those who don't. I'm not so sure that you wouldn't be better off without insurance. With a $6000.00 deductible and a sizable monthly premium we can hardly afford to go to the doctor. I consider this insurance in name only, their executives should be ashamed of themselves."
Commented on 2008-03-06 15:20:44 EST
"Anthem is the worst possible "insurance" you can have & still be paying premiums. They deny claims without giving you any information--not even a code--& make you WRITE BY SNAIL MAIL to appeal a denied claim. Their obvious, fondest hope is that you'll give up & they'll keep their money. Look on their site--they're obviously ashamed to even list their executive management. Or else the management are afraid they'll be contacted by actual, you know, "members". Or "victims", to be more accurate. One reason I'm looking for a new job is so I can get real health insurance."
Commented on 2008-02-18 14:02:18 EST
"Many doctors are no longer participating because of the poor payments. If I cannot find a good doctor that participates, why pay the premiums?????"
Commented on 2008-01-06 18:19:15 EST
"Blue Cross has lost a number of doctors in the las vegas valley because of thier cut rate to the doctor. and thier lab provider is terrible"
Commented on 2007-11-07 21:35:13 EST
"Our health insurance policy with Anthem Blue Cross had an annual limit of only $300 for "diagnostic services". My wife's treatment for breast cancer consisted mostly of diagnostic services, which cost more than the surgeries and hospital stay. We were "out of pocket" $20,000 even though the policy supposedly had a $6,000 annual out of pocket limit. We feel the company deliberately crafted a policy to severely limit their liability, even for a serious illness such as ours. "
Commented on 2007-10-19 21:30:07 EST
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