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Blue Cross Blue Shield of Florida Review

Blue Cross Blue Shield of Florida Company Overview

Customer Rating:
Rating: 1.5102 Reviews Blue Cross Blue Shield of Florida has received an average of 1.5 stars out of 5 based on 102 user reviews.

Company History:
Blue Cross Blue Shield of Florida (BCBSF) is the oldest and largest health insurer in Florida. BCBSF is headquartered in Jacksonville, Florida, and insures approximately 4 million people giving it about a 30% share of the health insurance market in the state. Additional operations conducted through subsidiaries expand its reach to more than 7 million Floridians. When Medicare administration services that the company provides to people in Florida and Connecticut are included the companyââ&..Read More

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Blue Cross Blue Shield of Florida Satisfaction Survey

Overall, how satisfied are you, with Blue Cross Blue Shield of Florida?

  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
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  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
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  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Might or Might Not
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  6. Would you recommend this insurance company to your friends and family?
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


Contact Information for Blue Cross Blue Shield of Florida

Company Contact Info:
President, Chairman and CEO   Robert I. Lufrano
4800 Deerwood Campus Parkway
Jacksonville, FL 32246

Blue Cross Blue Shield of Florida Reviews and Customer Comments

"The only complaint that I have is that when I called the 800 for Obamacare to enroll I asked for a policy with low MRI copay was sold my policy and it was a 380 monthly premium before any assistance and I was told 75 MRI w Dr recommendation. Well first bcbs told me I needed the MRI pre authorized only after policy had taken affect AND I finally got them to tell me it was authorized THEN at my appt I called to validate my copay and was told she saw note where I was told it was auth but it was in error my Dr had to submit more forms I need to pay another 20 to see Dr to get auth. I'm sure if I were an attorney I could force their hand because they told me it was authorized AND sold my policy on "75 MRI" with no mention of pre auth. On better note I must say that I've found that ppl saying their obamacare bcbs policy is horrible or limits them experience such because they chose to buy a cheap plan premium. If they wanted a policy where they can see any doctor they want have low to no copays or deductibles they could have since obamacare gives assistance regardless of how crappy or nice the policy-they just got what they paid for. Just like buying a policy on ur own only obamacare pays a % of monthly premium if u qualify. "
Commented on 2014-11-23 01:55:05 EST
"some higher ups play God and deny your claim for medical procedures"
Commented on 2014-11-20 01:58:07 EST
"We have been with BCBS for several years with my employer and when I took early retirement and moved to FL we looked to Florida Blue for our health insurance needs. I am a kidney transplant recipient with extremely high dollar prescriptions. My wife has had two sets of diagnostic mammograms at no cost to us. They never once balked at paying for these drugs or any other covered service. The claims folks have always been pleasant and very helpful. Most claims were resolved in less than two weeks.The only reason we would switch coverage if if we could find an equal for much much less total cost."
Commented on 2014-11-19 15:01:28 EST
"My son has hepatitis C and the company originally approved the new medication which offers a cure. Then after much delay and claiming the gastroenterologist did not submit the proper forms they finally admitted he did... Then they denied the claim."
Commented on 2014-11-13 15:15:24 EST
"We contacted Florida Blue regarding rehab for our daughter. We were told it wasn't covered. We had met the high deductible already. When we called back to learn our options we were told they would cover certain programs and gave us the actual names of a couple in the area. We made arrangements and she entered one of the programs. Three days later they changed their mind and said they would not cover it because they didn't think she really needed rehab. I consider this to be dishonest and unethical. When our daughter discovered we would have to pay the entire amount out of pocket she freaked and ran away the next day out of guilt. We now have to pay a pro-rated amount PLUS a 5000 penalty to the program. Side note we have no idea where our daughter is at this time. "
Commented on 2014-11-10 11:50:40 EST
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