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Badger Mutual Review

Badger Mutual Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"this is probably the worst home insurance you can buy - they search for any possible reason to deny your claim ignore possibilities that they would have to pay out. This company should be completely investigated by the insurance commission"
Commented on 2018-12-15 07:03:01 EST
"Ridiculous. We are now going on 3 weeks during monsoon season with an open roof and 2 rooms and a bathroom that have the ceilings and walls open and exposed that were dried after 5 days from a company Badger works with and still waiting for the adjuster to finalize the claim after 3 estimates all within a couple hundred dollars of each other were submitted and every day we call the adjuster to get his voice mail call the company to have them transfer us back to the adjuster and still get his voice mail. Even e-mailing the adjuster still no response. Finally after calling 7 times in a row we get ahold of the adjuster who is the only adjuster for this company in the whole state to hear oh your claim will be done tonight, yea that was 4 nights in a row we heard this. The micro burst damaged the side of our kids rooms and bathroom and the garage. Our children's furniture is in the living room and garage which has a leak there too. it's a 3b2b house and we are now sharing a room and the bathroom and my poor 8 year old son and husband have to sleep on the couch How would you feel Badger Mutual if you and your family were treated with such service Complete ignorance and zero compassionate. When I escalated this issue to a supervisor it so happened that he wasn't in the office so now we have to go thru another weekend living like this. I was advised to wait until Monday because the adjuster was in mediation all day today, Friday, I really wanted to hear that my insurance company is in the middle of a lawsuit. Wonderful. Just as FYI house was built in 2006 completely renovated in 2014 and we purchased it in 2015."
Commented on 2018-08-24 11:04:58 EST
"Find another carrier, they are awful"
Commented on 2017-08-22 23:47:56 EST
"Their claims Representatives will flat out in so many words tell you they're not paying Parts of your claim. They say there is no way your garage door or the deck chairs was damaged in a hell storm, but hell storm takes the paint off the deck, rips parts of the roof off, damaged AC unit and put holes in the siding. I need a new insurance company. I have no reason to lie about such small items."
Commented on 2017-08-15 13:38:29 EST
"Had to change my policy they ran my info then let my account sit for a solid week because a underwriter was on vacation. I had to call them and complain to find out that the change was being denied. Now I have a whole 48 hours to find insurance elsewhere. Angry is an understatement."
Commented on 2017-06-14 12:52:15 EST
"Excellent carrier Very helpful with claims and great rates."
Commented on 2017-04-10 12:59:51 EST
"Do not get home insurance with this company my premiums went from about 500 a year to more than 1000.00 based on my credit report.How does that work I have never filed a claim with either one of the insurances I have had over the past 28 years. My insurance payment is higher then my mortgage payment. I will cancel as soon as possible. Nothing but crooks."
Commented on 2017-03-10 16:36:13 EST
"Quick payment for water leak. All repairs were covered and a check was made out fast response time"
Commented on 2017-02-17 17:45:33 EST
"After being with them for years and being loyal and never late on a payment I'm done They stopped working with my local agent. They were not helpful in letting me continue with Badger. At first I was told I'm not given that option. Then I got a call the following week from the same man. He said if I want to stay with Badger I need to find a new local agent. He wouldn't give me any information to help find one. I found one and proceeded to renew my policies. Now they increased one policy from 109 to 200 Stating is because my credit report changed. It's not legal to use medical in collections against you I have called to discuss it with them and they aren't helpful. They said to dispute the credit report a company they hired to do it. It's not even one of the big 3 companies that other companies use. Shame on you Badger You have no loyalty to customers that have been with you for years."
Commented on 2016-11-28 14:18:23 EST
"Badger Mutual are as bad as crooks. They will look for any reason to screw you, even though they say everything is in order before taking money for your worthless policy. Denied hail damage to roof. New roof + wasted money on worthless insurance policy = $10000+ loss Steer clear of Badger Mutual."
Commented on 2016-03-06 15:18:18 EST
"My daughter and I have both home and auto policies with Badger Mutual but can't get a timely billing out of this company. I received a cancellation notice dated May 25, 2015 on June 3 with the auto policy being cancelled 6/6/2015 @ 1201 a.m. and letting us know that we can view our payments on the Internet. Before they came out of the dark ages and every thing was done over the telephone, I had to talk to at least 2 to 3 people to make a payment and had to pray that the woman handling payments hadn't gone home for the day or wasn't going to be in for the rest of the week. Talk about customer service We live in Las Vegas NV, and I was wondering if the Pony Express was still in existence. Anyway, we are tired of getting cancellation notices instead of billings. From now on, we have told our insurance agency that we want only insurance companies with a local agent."
Commented on 2015-06-04 15:36:04 EST
"Delays, stall tactics, refusal to settle, no communication...1 and a half years after an accident and nothing from this company."
Commented on 2015-05-14 12:05:25 EST
"Dreadful company. Delays and stall tactics. Disregard for timely response. Severely lacking in customer service. I would not recommend this company to my worst enemy."
Commented on 2014-03-01 22:48:24 EST
"The cost of this insurance far outweighs the value. I have three vehicles with full coverage on one 2005 Ford F150 and liability only on a 92 Acura and a 99 Ford F150. I have one speeding ticket in the last five years. WHY AM I PAYING 928.00 EVERY 6 MONTHS WITH A 500 DEDUCTIBLE ON AN 8 YEAR OLD VEHICLE?? My advice...Do I even have to give advice after the above? "
Commented on 2013-04-08 21:32:40 EST
"Rate hikes in the last three years have 20% 14.4% and 30% without having ever filed a claim in 15 years This company punishes loyalty and good customers with insult and injury. Stay away from Badger Mutual at all cost."
Commented on 2013-03-20 06:24:17 EST
"I am a firm believer that your agent is the one that gets things done for you."
Commented on 2012-08-29 19:23:45 EST
"2 smaller auto claims in the last 10 years.... both handled quickly and fairly."
Commented on 2011-11-28 05:16:20 EST
"There many insurance companies out there and very few reasons to use Badger Mutual. Their rates exceed industry averages their billing process are antiquated no on-line options available coupled with a non-standard billing cycle and their customer service is abominable. In an attempt to resolve a recent trivial billing issue I was passed up the chain all the way to the vice president of the company. Each step along the way resulted in a more aggressively belligerent interaction than the one before it. No one seemed willing to even attempt to resolve my issue. As a result I will no longer be doing business with Badger Mutual and I would recommend that you avoid them as well."
Commented on 2011-09-22 13:22:42 EST
"Way too expensive for what they give me. Price is not the only consideration while true is not particularly valid when Im paying 3x what I should be paying w/ a pristine driving and payment record."
Commented on 2011-09-15 16:00:43 EST
"Been with Badger for 20 years filed 1 home claim for leaky roof 10 years ago 2 car claims 2 years ago. Car claims great no problems. House claim ok but 10 years later they are starting to play a lot of games with rates and homeowners coverage offering contradictory excuses as to why. Said they will drop second house on market 3 miles away but offered to cover a cottage 60 miles away that has less security and fire protection because my primary residence is covered by them.Makes no sense and Im looking to change."
Commented on 2011-06-17 12:46:41 EST
"The Insurance adjuster will come out when called but will take for ever to issue money to contracter and pay your loss of rent income."
Commented on 2010-06-17 08:12:22 EST
"This company told us our policy was canceled because our house looked vacant. Of course it looks vacant during the day. Our blinds are closed because we live in Arizona and it is very hot, and my husband and I both work during the day. The lock box was still on the door because we had just purchased the house 2 weeks prior and the realtor had not come to pick it up. They continued to send us letters telling us our insurance policy was canceled, but when I called them, they said it was fine. I called them after the last letter which said they returned our money to the bank and they told me our policy was being canceled in 3 days! Luckily I was able to find a much better quote from another company and locked in that deal before my policy was canceled with badger. "
Commented on 2009-08-17 10:26:41 EST
"Horrific. A summer hail storm decimated every rooftop in a 5 block radius. Every home on our block and across the street filed claims and had their shingles replaced. Photos showed clear evidence of damage - which their "professionals" disputed as "old" or sun damage. It was the single worst insurance experience of my life - 15 years as a homeowner."
Commented on 2009-05-06 12:21:41 EST
"Denied a hail claim twice while houses in neighborhood, next to mine, across the street got repairs. I continue to fight with them."
Commented on 2008-09-23 12:48:46 EST
"I reported a break-in and theft of my belongings in the first part of July. It took forever for an adjuster to come out and do his report. Now over two months later they still have done nothing, don't return calls and keep giving me the run around. "
Commented on 2008-09-22 06:56:45 EST
"I had a oak tree fall on my truck which had 1217 miles on it on july 11th it is now august 22 and there is not an estimate for repair yet!"
Commented on 2008-08-22 10:59:39 EST
"Terribly slow and inefficient. Wouldn't pay what was rightly owed to me, wouldn't help whatsoever. Don't waste your time."
Commented on 2008-07-20 19:41:57 EST
"I had my radiator explode in my kitchen as a result of a faulty pressure relief valve that malfunctioned in the boiler of the upper unit in a duplex. The lower unit heat was fine and had no damage. I got the 'run-around' from the adjuster for over 8 months - then they denied my claim when they discovered that when the heat failed (in the upper ONLY) and all the other radiators froze and cracked (over $15,000 in repairs) they denied me claiming I failed to maintain heat "in the building' (then why was the lower unit just fine??) Bad company - thugs and cons ...worst of all the adjuster, agent and independant adjuster all are buddies that ALL used to work for Badger Mutual and altered my policy without my knowledge (rental property I purchased 7 years ago that I was in the process of fixing up to move in months before the explosion ) If you have this company RUN ! "
Commented on 2008-01-03 12:20:19 EST
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