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AETNA Insurance Review

AETNA Insurance Company Overview

Customer Rating:
Rating: 1.5455 Reviews AETNA Insurance has received an average of 1.5 stars out of 5 based on 455 user reviews.

Company History:
Aetna is a diversified health care company, providing the resources to help members make informed healthcare decisions. Aetna products include medical, pharmacy, dental, behavioral health, group life, long-term care and disability plans and medical management capabilities. Aetna, Inc. is one of the largest health insurance companies in the United States. It provides health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, disability ..Read More

Lines of Insurance:
Health, Long Term Care, Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY

AETNA Insurance Satisfaction Survey

Overall, how satisfied are you, with AETNA Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
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    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
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    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
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    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for AETNA Insurance

Company Contact Info:
Chairman/President/CEO   Mark T. Bertolini
151 Farmington Avenue
Hartford, CT 06156
(860) 273-0123

AETNA Insurance Reviews and Customer Comments

"Broken website - it runs very slow. It also kicks you offline because you have been inactive for 15 minutes... it does this 10 seconds after logging in, EVERY TIME. The mobile app simply will NOT work. Repeated phone calls to get help have just made me angrier. For one, they can't seem to fix the app. I am screwed and will never be able to use it. Second, the customer service reps are stupid as all hell. I don't want to discuss my health plan with a woman named Q who is more interested in her coworkers weekend I am dead serious Half of my phone calls do not go to a person, it simply sends you to the survey like the call just ended. Sh*t service, website, app. I will NEV ER go with this bunch of Darwin candidates. -100 out of 100 points."
Commented on 2019-02-19 09:25:54 EST
"After paying 278 premium on policy for about 20 years, Aetna upped premiums to over 2000 per year, forcing wife to drop policy."
Commented on 2019-01-20 14:02:20 EST
"Aetna is by far the WORST insurance company I've ever dealt with. They have been nothing but the most difficult about anything my doctors have ordered, and prescribed They refused coverage for a CAT scan my doctor ordered because I had internal bleeding. They told my doctor to provide a better reason for that order. They refuse to cover any labs that are ordered at my doctors office. Requiring me to go out of my way to a Quest Diagnostics for labs. Seriously How does an insurance company question a doctor that has attended med school and practiced medicine for over 20 years Yesterday my pharmacy informed me Aetna is refusing coverage for my Tramadol. I've been on it for over 6 months now. I don't get more than 1-2 a day and 30 days at a time. Why would insurance refuse to cover it now I seriously hate this insurance company I've had to quit working for the chronic back and neck pains. This is what my doctor has been giving me for the pain. How does insurance expect to pull patients off medication like this without causing more harm than good I had the same issues with getting refills of my thyroid medication. Ridiculous I'm actually considering going back to work to get on another insurance policy and getting off my husband's Aetna policy just because it's been nothing but denied claims and denied treatments ordered by my doctor. What the heck do we pay 2000 a month for For those of you that are looking for insurance, go with BCBS. DON'T EVEN CONSIDER AETNA. YOU COULD SAVE THE MONEY IT COSTS TO HAVE AETNA, AND JUST PAY OUT OF POCKET FOR MEDICAL. YOU ACTUALLY PAY LESS AND DON'T DEAL WITH DENIED CLAIMS"
Commented on 2018-10-19 17:37:10 EST
"First they wouldn't pay for bloodwork in order for me to get my chemo treatments. I had to call and argue with them about that, that time, they finally paid. Everything my cancer doctor orders a scan they deny it like they know more than your doctor. THey are horrible to deal with."
Commented on 2018-06-12 13:08:05 EST
"these idiots pre-certify tier 1 drugs just so they won't have to pay for them. I got a RX discount card that is better than this crappy PDP medicare RX policy. DO NOT PURCHASE ANYTHING FROM AETNA."
Commented on 2018-03-19 17:25:42 EST
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