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AETNA Insurance Review

AETNA Insurance Company Overview

Customer Rating:
Rating: 1.5460 Reviews AETNA Insurance has received an average of 1.5 stars out of 5 based on 460 user reviews.

Company History:
Aetna is a diversified health care company, providing the resources to help members make informed healthcare decisions. Aetna products include medical, pharmacy, dental, behavioral health, group life, long-term care and disability plans and medical management capabilities. Aetna, Inc. is one of the largest health insurance companies in the United States. It provides health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, disability ..Read More

Lines of Insurance:
Health, Long Term Care, Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY

AETNA Insurance Satisfaction Survey

Overall, how satisfied are you, with AETNA Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


                 


Contact Information for AETNA Insurance

Company Contact Info:
Chairman/President/CEO   Mark T. Bertolini
151 Farmington Avenue
Hartford, CT 06156
(860) 273-0123

AETNA Insurance Reviews and Customer Comments

"They want to kick you out of the hospital after a week because there is no progress. Hi how is a week enough time This insurance is a crock of ****. Don't get Aetna medicare advantage."
Commented on 2019-10-24 15:30:10 EST
"They are the worst. I have been told by all my drs they won't certify first time around if ever while my husband cries in pain because he needs a second I injection. We are with them thru the city if Chicago medicare advantage. I will be calling fop regarding them going to a broker to get the hell away from this horrible insurance."
Commented on 2019-10-16 12:18:45 EST
"Even after a preapproval before a procedure, they denied a claim, repeatedly. Finally after using an attorney, they covered what should have been paid all along. Incredible. Just when you dont need additional hassle in life dealing while dealing with illness... there is Aetna on your doorstep to provide additional headaches which they will not cover."
Commented on 2019-09-20 15:58:47 EST
"They are refusing to cover my deviated septum surgery. It is not plastic surgery My nose was completely obstructed before surgery. I hate AETNA."
Commented on 2019-06-29 04:49:43 EST
"I was recently scheduled to have cervical spine surgery since the disc in my spine are starting to press on my nerves. I've been on pain medicine for years and have been back and forth to the doctors for years. I have done everything that my doctor asked me to do and finally did physical therapy in which the next step would be surgery. I was scheduled for surgery and had made arrangements with my job and people to help me out during my recovery, I even did my pre op and paid my doctor for his portion of the surgery, however the day before my surgery the insurance denied my claim the insurance knew about the surgery for three weeks. It's dangerous for me to drive because I have limited mobility in my neck and my right arm just tingles it's quite annoying. The insurance has no problem taking my money to keep me covered, but they have a problem paying money to help you out. This is the worst insurance that i've ever had. TERRIBLE CUSTOMER SERVICE"
Commented on 2019-04-12 09:28:03 EST
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