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AETNA Insurance Review

AETNA Insurance Company Overview

Customer Rating:
Rating: 1.5452 Reviews AETNA Insurance has received an average of 1.5 stars out of 5 based on 452 user reviews.

Company History:
Aetna is a diversified health care company, providing the resources to help members make informed healthcare decisions. Aetna products include medical, pharmacy, dental, behavioral health, group life, long-term care and disability plans and medical management capabilities. Aetna, Inc. is one of the largest health insurance companies in the United States. It provides health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life, disability ..Read More

Lines of Insurance:
Health, Long Term Care, Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, VI, WA, WV, WI, WY

AETNA Insurance Satisfaction Survey

Overall, how satisfied are you, with AETNA Insurance?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
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    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for AETNA Insurance

Company Contact Info:
Chairman/President/CEO   Mark T. Bertolini
151 Farmington Avenue
Hartford, CT 06156
(860) 273-0123

AETNA Insurance Reviews and Customer Comments

"First they wouldn't pay for bloodwork in order for me to get my chemo treatments. I had to call and argue with them about that, that time, they finally paid. Everything my cancer doctor orders a scan they deny it like they know more than your doctor. THey are horrible to deal with."
Commented on 2018-06-12 13:08:05 EST
"these idiots pre-certify tier 1 drugs just so they won't have to pay for them. I got a RX discount card that is better than this crappy PDP medicare RX policy. DO NOT PURCHASE ANYTHING FROM AETNA."
Commented on 2018-03-19 17:25:42 EST
"Aetna is the Health insurance co i ever seen, i had a policy with them for one year i completely unsatisfied with everything at aetna in a scale from 0 to 10, aetna rate is 0 for customer service, 0 for doctors network, 0 for claim payment, 0 for coverage even though i chose the highest deduction from my paycheck,after i went to a doctor, i still received a bill of more than 70% of the total cost. i went to my private doctor who is out of aetna network, aetna didn't pay a dime, i filed a claim, they never send me even a portion of the money. i went to an in network doctor and did an endoscopy for 2500 aetna paid less than 900. i encourage everyone who is using or intent to buy aetna policy to go to a different health insurance provider because after surveying around aetne is the worst health insurance provider on the market."
Commented on 2018-03-17 14:39:12 EST
"The company will ask for documentation and medical records 4 or 5 times for a 2 month absence for a fractured leg with me being in traction for 2 of the weeks. Every time they wanted diagnostics and copies of everything. mind you I had to pay for these copies to the tune of 40 to 50 each time and then they paid at 70% and then deducted their premium from the bit of income they did provide, and delayed more than a month to issue."
Commented on 2018-03-15 20:00:53 EST
"It is my opinion Aetna, liars, crooks and thieves. I purchased a disability policy from my employer with Aetna. I became disabled because of a health condition, verified by 3 doctors, state and other insurance companies. Aetna harassed my spouse and I, threatened me with being fired, discontinued my employer pay and benefits, conveniently lost documents my doctors and I sent to them several times, misquoted and distorted facts in medical documents I submitted, forced me to retire because of no pay or benefits, committed fraud, made numerous mistakes always in Aetnas favor, told me verbal lies in phone conversations, made outrageous demands under the threat of being fired if you dont go to the doctor today and submit these forms you will be terminated from your job, Etc. Aetna CEO Mark Bertolini's compensation was valued at 17.3 million last year. He got it by screwing people like you and I. Dont get Aetna insurance for any coverage of any kind. Often Aetna will not pay claims and will do anything dishonest to avoid paying. If you do have Aetna coverage, get rid of them ASAP. Aetna consistently acted in bad faith. If you do have problems with Aetna, keep a log, FAX or send all documents 3 times and file a complaints with your employer and department of insurance, etc. Anonymous Aetna victim, because of Aetna reprisals."
Commented on 2018-01-03 10:45:26 EST
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