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California Casualty Review

California Casualty Company Overview

Customer Rating:
Rating: 2.5130 Reviews California Casualty has received an average of 2.5 stars out of 5 based on 130 user reviews.

Company History:
California Casualty was founded in 1914 by Carl G. Brown, Sr. The Company began to offer auto insurance in 1917 and 20 years later offered home insurance. In 1951, California Casualty received the endorsement of the California Teachers Association. Since then, the company has received over 100 other endorsements. Carl G. Brown Jr. took over the company in 1957 and was replaced by his son, Tom Brown, in 1978. In 2007 Beau Brown replaced his father and in 2010 he was named Chairman of the Board. In 2008 the C..Read More

Lines of Insurance:
Auto, Homeowners

States licensed to sell insurance in:

California Casualty Satisfaction Survey

Overall, how satisfied are you, with California Casualty?

  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


Contact Information for California Casualty

Company Contact Info:
Chairman/CEO   Carl B. Brown
1900 Alameda de las Pulgas
San Mateo, CA 94403

California Casualty Reviews and Customer Comments

"Great company home and auto UNTIL I had to file a home claim. Awful. Condescending. Totally denied claim saying that holes in roof and siding were cosmetic."
Commented on 2020-09-24 12:02:40 EST
"I have been with California Casualty for many years, and until needing to utilize the insurance this past year, it was great. My experience has been frustrating, at best. Renter's Insurance After loosing 90% of my belongings in a Uhaul Theft, it took over 6 months for my claim to be paid, and for that, I ended up having to do the leg-work. It wasn't until I filed a complaint with costumer service that my adjuster responded and my claim was completed. I literally had to take several days off work to deal with the aspects of the claim this adjuster was not doing. In fact, I was told on multiple occasions that the issue was LAPD. After multiple days of tracking down the missing police reports, and a called in favor, the records showed that California Casualty had not submitted a request for the Police Report at all. After weeks of further delay, the request had still not been received. On top of the run-around received when I did actually reach my adjuster, there were several times in which I would call daily, multiple times a day, and not receive a response for weeks. I am grateful for the lesson in maintaining Renter's Insurance. HOWEVER, the mishandling of the claim, was mind-blowing. I was close to getting a lawyer, and threatened such in my costumer service complaint, which got the claim resolved. The amount of time taken off work to handle the claim, and the outrageous amount of finance fees paid on credit cards while awaiting the payment seriously makes me wonder if I ought to have gotten a lawyer involved. Lesson Have Renter's Insurance with a reputable company, rather than a company known for prolonged wait times and most certainly the run-around game. My experience with CalCas was nearly as traumatic as the theft itself, and the delays left me tens of thousands of dollars in debt waiting for the payment on the claim that was covered. There is a reason I had an insurance policy of 50,000 in case of such an emergency, such as fire, massive theft, etc. What ought to have been a relief in such an event was a massive headache for which I am still paying down the excess interest-related debt from the massive delay."
Commented on 2018-03-14 14:59:05 EST
"On my first year renewal, they tried raising my premium by 2,400. They did several things to try and justify the increase such as changing the number of miles I drive without my knowledge, they added a moving violation to my wife's record that did not exist. The phone rep I spoke to said she was the highest person I could speak to about these out and out fabrications. Extremely untrustworthy company. We will be letting the union rep know about this and encourage them to stop referring members"
Commented on 2016-08-02 06:03:53 EST
"They truly are a TERRIBLE terrible company You do get nice customer service people sometimes but as far as actual customer service and fallow through go, the worst We switched to them because they offered special rates to RN's and for teen drivers but then after they signed us up and took our money for auto and renters they found issues that they kept trying to get ME to get all this info on for them when it was actually there job to verify and do... Back and forth for 1st 3 weeks and then they finally said do it or we can't promise your coverage we offered you blah blah blah.... I finally called them out on it and told them I would be changing companies because I was over it and I just wanted the policy I paid them for to cancel at end of the paid for month.... Finally they called back saying auto is good till 31st but under writing decided to cancel your renters effective TODAY even though I paid for it in advance Now I'll have a 4 day laps.... DO NOT GO TO THESE PEOPLE"
Commented on 2016-07-21 17:30:29 EST
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