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California State Automobile Association Review

California State Automobile Association Company Overview

Customer Rating:
Rating: 2.517 Reviews California State Automobile Association has received an average of 2.5 stars out of 5 based on 17 user reviews.

Company History:
Founded 1900 as The Automobile Club of California at San Francisco's Cliff House, in order to open Golden Gate Park to automobiles. Founding embership: 11 "automobilists"..Read More

Lines of Insurance:
Auto, Life, Homeowners

States licensed to sell insurance in:

California State Automobile Association Satisfaction Survey

Overall, how satisfied are you, with California State Automobile Association?

  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


Contact Information for California State Automobile Association

Company Contact Info:
P.O. Box 429186
San Francisco, CA 94142-9186

California State Automobile Association Reviews and Customer Comments

"I agree with many of the other comments here about their customer service. I've stayed with them and paid their rates all these years because it used to be that they were so helpful when you needed them. No longer. I just had a rep with the Claims Dept. hang up on me when I asked to speak with a supervisor. When you're in an accident your insurance co. is supposed to make things better not worse. Won't be renewing and I've been with them for over 20 yrs."
Commented on 2014-08-27 20:46:23 EST
"A clean up crew were at my house two hours after I called CSAA for help. I have nothing but good things to say about the service I received."
Commented on 2014-08-26 00:14:32 EST
"Takes 3-4 calls to get anything done. Often you need to get a supervisor on the phone to get anything done."
Commented on 2012-02-15 00:01:18 EST
"love the service received in the past, however, recent cost cutting leaves us feeling like a # with no local office or services. Rates thru the roof... "
Commented on 2011-02-03 12:33:41 EST
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