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Church Mutual Review

Church Mutual Company Overview

Customer Rating:
Rating: 1.524 Reviews Church Mutual has received an average of 1.5 stars out of 5 based on 24 user reviews.

Company History:
Eight laymen from two Merril congregations and two Lutheran pastors founded Church Mutual in 1897. The company focuses insurance for religious organizations but also offers insurance to religious-related camps, schools, senior living facilities, and denominational offices. The company employs more than 1000 people, of which, 800 work in Merrill at the company's home office. Church Mutual currently serves over 100,000 customers...Read More

Lines of Insurance:
Auto, Homeowners

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Church Mutual Satisfaction Survey

Overall, how satisfied are you, with Church Mutual?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for Church Mutual

Company Contact Info:
President and CEO   Richard V. Poirier, JD
3000 Schuster Lane
Merrill, WI 54452-0357
(715) 536-5577

Church Mutual Reviews and Customer Comments

"Our small church in Missouri thought we had coverage for over 25-years. Church Mutual REFUSED to pay claims and when I filed consumer complaints with Federal State investigative authorities according to the 1st Amendment to the US Constitution - petition the government to redress grievances Church Mutual hired a law firm to threaten me with legal action, and issued a Cease Desist letter telling me I was defaming them by asking the government to investigate the insurance company. Lawyers working in-house may not be licensed."
Commented on 2016-06-06 10:12:46 EST
"Our church has been doing business for the past 5 years. During this time we have never filed a claim and yet in the past two years our rate has gone through the roof. Please stay away from Church Mutual"
Commented on 2015-12-20 08:12:57 EST
"They keep raising premiums and denying claims. A one-way street. All for them, nothing or you. To fight the claim payments due is not worth the legal costs. Dropped the company after a long association of over forty years. Imagine paying premiums for that long and having small claims denied Can't understand their media information indicating their high ratings. DO understand their annual profit reports "
Commented on 2015-02-21 13:04:19 EST
"Upon the one and only settlement with Church Mutual for a storm that the Governor of Ohio declared a state of emergency church mutual sent a notification our church had filed to many claims and they were dropping us. The claim was 3500. We had storm/roofing people tell us we should have taken them for more. I guess one is too many for them. When I called to report this they changed their mind and said it was because the property was in bad condition. "
Commented on 2014-05-27 16:55:47 EST
"Don't ever sign up with Church Mutual. Their agent claimed our church building was worth 75000. We got a second opinion from other reliable sources and Church Mutual was way off just as we suspected. We cancelled our policy with them immediately and are now with GuideOne."
Commented on 2013-07-18 10:13:49 EST
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