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CNA Review

CNA Company Overview

Customer Rating:
Rating: 1.5118 Reviews CNA has received an average of 1.5 stars out of 5 based on 118 user reviews.

Company History:
Since 1897 CNA has been working to offer innovative products and services aid both their customers and business partners. CNA is the 8th largest commercial insurer in the U.S. and the 13th largest property & casualty insurer in the U.S. CNA supplies insurance protection to over one million businesses and professionals. The Company employs about 7,500 people. ..Read More

Lines of Insurance:
Auto, Health

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

CNA Satisfaction Survey

Overall, how satisfied are you, with CNA?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
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    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for CNA

Company Contact Info:
CEO   Thomas F. Motamed
333 S. Wabash
Chicago, IL 60604
800-262-2000

CNA Reviews and Customer Comments

"I've had Long Term Care Ins. with CNA for at least 12yrs. Since Dec. 2016, my rates have now doubled for my wife and I. I said doubled in two years. For the policy's we have, the yearly payment made in Dec. 2016 was 1500, for Dec. 2018, it is now 3000. With no promise of not having future increases. When I took out these policy's while working for the railroad, my understanding that the rate would remain stable. I'm retired, and as soon as I turned 65, I had a 70% increase, and another increase this year. After reading other comments, and there being a class action suit My 3000 billing 5 days before Christmas, due Jan. 1st will now go unpaid. I'll take my chances. I'll buy a new front door with matching screen door instead."
Commented on 2018-12-21 06:48:32 EST
"I have CNA long term care insurance. They are making very large premium increases for existing coverage and are offering increased coverage as they are required to do only at an enormous increase 250 a day for 1106 annually, 304 for 1856. Calling them about it reaches some kind of phone center with no authority to do anything, people with authority are not available, and supervisors are not available. There is a class action lawsuit against them, well deserved, and all the reviews say they do not pay claims easily. If I could go elsewhere, I would."
Commented on 2018-12-11 11:32:53 EST
"The business model for CNA appears to depend on barriers that prevent communication between claims agents and document processing in order to intentionally slow the claim process in hopes you give up. My parents nursing home faxed required documents 5 times. Each time CNA claims they did not receive them even though they were sent to the same fax number CNA used to request the documents. Without these documents, no payments will be made. The claims agent has no authority or ability to confirm requests or receipt of documents. This is part of the business model that allows them to claim ignorance while reassuring you that all processes are moving smoothly. Agents refuse to escalate your phone call to a supervisor and have admitted there isnt one available but they can certainly pass your number along to have them call. After two separate requests, the supervisior NEVER called. Ive started informing the claims agents of the class action lawsuits 2018 against CNA for fraudulently raising premiums so they know what kind of company they are working for. I also inform them that by taking a paycheck from CNA and reading the scripts that work to delay the claims process they are participating in corporate fraud. CNA is counting on elderly people who are unable to advocate for themselves to drop the claims process. We are hiring a lawyer."
Commented on 2018-11-16 18:16:25 EST
"Just like every other CNA review, LTC premiums doubled and doubled again. 3 months to even get the information and then a denial of a CHANGE to the policy to reduce benefits. Company is incompetent, lying, and full of FUD fear, uncertainty and deception. DON'T USE CNA FOR ANYTHING. YOU WILL THANK THE WORLD FOR NOT DEALING WITH THESE BLOODSUCKERS."
Commented on 2018-11-10 20:42:41 EST
"This is the company that put the 'fraud' in 'insurance fraud'. CNA suddenly began sending me premium bills in September. I have never signed up with them. Consequently, I haven't paid their premiums. Now they appear to be trashing my relatively good credit rating."
Commented on 2018-11-07 15:27:25 EST
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