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CNA Review

CNA Company Overview

Customer Rating:
Rating: 1.5123 Reviews CNA has received an average of 1.5 stars out of 5 based on 123 user reviews.

Company History:
Since 1897 CNA has been working to offer innovative products and services aid both their customers and business partners. CNA is the 8th largest commercial insurer in the U.S. and the 13th largest property & casualty insurer in the U.S. CNA supplies insurance protection to over one million businesses and professionals. The Company employs about 7,500 people. ..Read More

Lines of Insurance:
Auto, Health

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

CNA Satisfaction Survey

Overall, how satisfied are you, with CNA?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.


                 


Contact Information for CNA

Company Contact Info:
CEO   Thomas F. Motamed
333 S. Wabash
Chicago, IL 60604
800-262-2000

CNA Reviews and Customer Comments

"CNA puts inspired and their families through needless anguish. They are a fraudulent company,"
Commented on 2019-05-16 04:59:09 EST
"Do not deal with this Long Term Health Company. Parents purchased this policy 20 years ago and paid premiums in good faith that they would be able to claim when the time came. Well my mom is 91 and we filed a claim for assisted living. CNA has flat out lied about the claim, puts roadblocks up in every avenue.How can a business this size not get faxes, emails or postal deliveries Tried for two months to get paperwork to them to start claim but gee.....they never got it. Funny though, on one phone call the woman told me that they only received 4 pages of 16 faxed. Seems odd that a business this size would not contact sender that the fax did not come through...right I finally had to send it certified with signature required. I tried to set up direct deposit. Person on phone said just send deposit slip with account numbers written on it. Ok that is what I did. When time came to get the check, they said they had to mail it because they could not accept my written documentation. One check received via mail. Next check....issued 26. Cant direct deposit even though I sent cancelled check from another account as directed. Takes 30 days to set up direct deposit. Said it take 10 days to send via mail, another one told me 14 days. I have no check yet and this is March 1. I asked about re-issuing the check and they said it would be 5 days to reissue and another 10-14 business days to get the check. I need to pay the assisted living bill NOW. Can you say elder robbery This should not be allowed."
Commented on 2019-03-01 05:39:30 EST
"Fraud. Took over 50,000 from my Mom and would not pay as long as SS was paying."
Commented on 2019-02-22 07:56:39 EST
"CNA changed my payment date and did not inform me of the semi-annul payment and I missed the unknown date and sent it on the annual date due. They were about to cancel the policy and after threatening a law suit they reinstated my yearly due date. From their reviews, you would not want to have insurance with this company. Luckily I am in good health and will probably not have to file a claim. They also told me it would take 3 weeks to get an updated copy of my policy - it was unnerving to say the least"
Commented on 2019-02-12 08:38:25 EST
"My premiums have gone up and up for my Long Term Care Insurance. In December I received notice that my premium would increase by 24% for 2019, another 24% in 2020. and another 24% in 2021. Last year I had to change my coverage so I could continue to afford the insurance. Now, I'm being forced to change my Facility Benefit Period from unlimited to 5 years so I can continue to pay. I live alone so I feel that I really need this insurance."
Commented on 2019-02-11 13:05:59 EST
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