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Colonial Review

Colonial Company Overview

Customer Rating:
Rating: 2.513 Reviews Colonial has received an average of 2.5 stars out of 5 based on 13 user reviews.

Company History:
Colonial Life was founded in 1937 by Edwin F. Averyt and J. Clifton Judy under the name "Mutual Accident Company". In 1939 the company changed its name to the "Colonial Life & Accident Insurance Company". The company began to introduce worksite marketing of voluntary benefits through payroll deduction in 1955 and in the 2000 they created their online enrollment system. Now the company has almost 80,000 business accounts and over 3 million policyholders nationwide. In the last 8 years the company has won 34 ..Read More

Lines of Insurance:
Health, Life, Disability

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Colonial Satisfaction Survey

Overall, how satisfied are you, with Colonial?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
    Very Satisfied
    Somewhat Satisfied
    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for Colonial

Company Contact Info:
President   Randall C. Horn
1200 Colonial Life Blvd
Columbia, SC 29210-7670
800-325-4368

Colonial Reviews and Customer Comments

"Amazing company - easy to file claims - especially the claim for my annual check-up that was just a phone call"
Commented on 2012-04-23 13:36:00 EST
"They were misleading in my benifets for short term disability for pregnancy when I called for information on my polocy. They told me I was entitled to %60 of my base pay for 6 weeks. When I got my check, they said my polocy was deffered for 30 days. So I got paid for 2 weeks. Had they told me when I called them before the baby was born, I could have planned my rent and car payments better after just having an infant."
Commented on 2011-04-21 16:49:49 EST
"Awesome company!! The customer service is always friendly and the claims are taking care of properly."
Commented on 2011-04-10 21:43:17 EST
"Every time I call for a status on my claim I receive a different answer. The claims process is extremely complicated. The customer service agents are rude and patronizing."
Commented on 2010-01-26 09:28:52 EST
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