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Colonial Penn Review

Colonial Penn Company Overview

Customer Rating:
Rating: 2.043 Reviews Colonial Penn has received an average of 2.0 stars out of 5 based on 43 user reviews.

Company History:
Colonial Penn sells its products via direct marketing channels. Potential clients can obtain quotes, apply and/or request a call from an agent, all online...Read More

Lines of Insurance:
Life

States licensed to sell insurance in:
AL, AK, AZ, AR, CA, CO, CT, DE, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Colonial Penn Satisfaction Survey

Overall, how satisfied are you, with Colonial Penn?



  1. Please select your insurance company from the following list:

  2. What insurance policy/policies do you have with this company?
    (select all that apply)
    Auto   Home   Health   Life   Other

  3. How long have you had a policy with this company?
    Less Than 1 Month
    1 to 6 Months
    6 Months to 1 Year
    1 to 3 Years
    Over 3 Years

  4. Overall, how satisfied are you, with your insurance company?
    Extremely Satisfied
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    Unsatisfied
    Very Unsatisfied

  5. How likely are you to renew your insurance policy/policies with this insurance company?
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    Might or Might Not
    Probably Not
    Definitely Not

  6. Would you recommend this insurance company to your friends and family?
    Definitely
    Probably
    Might or Might Not
    Probably Not
    Definitely Not

  7. Have you ever had occasion to file a claim with your company?
    YES   NO

  8. Please provide any comments about your insurance company that would be useful to other consumers.

                 


Contact Information for Colonial Penn

Company Contact Info:
CEO   C. James Prieur
399 Market Street
Philadelphia, PA 19106-2115
215-928-8000

Colonial Penn Reviews and Customer Comments

"Cancelled my Medicare Supplement policy effective 1-1-2017. Someone on their end failed to cancel the policy as requested and the took money from my account in January. I did not realize this until my statement came in February. I called and told them to put the money back in my account but so far they have refused. I wrote 3 letters, sent a copy of my current insurance card that they said they needed, got a letter saying that wasn't enough and I needed to send a letter officially cancelling. I sent the letter and I received another letter stating they needed a copy of my new policy on the company letterhead. Mailed them the copy and received another letter saying they would not give my money back because my new policy was not a PPO or HMO so it didn't meet their criteria. My new policy allows me to choose any Dr.Specialist I want. I have called them numerous times and have met with a brick wall every time. Now they say I should call my new insurance company and have them change my effective date to February instead of January so they don't have to refund my money. I have had enough of jumping through hoops for these people. I have filed a complaint with the Indiana Insurance Dept. and I am filing a complaint with the BBB. I am also filing a complaint with the BBB in Chicago and will probably also file a complaint with the Insurance Dept. in the State of Illinois. When I got this policy it was under 200month. The cost this year was 258month. Their increases are ridiculous."
Commented on 2017-04-12 19:52:02 EST
"My mother had her policy for years passed Dec 22nd. I am the beneficiary on the policy, however my siblings I agreed that the remainder after the mortuary was paid would be give to my youngest brother. I called in Febuary because we had not received the check. Told that check was mailed Jan 18th cashed on Jan 27th. They said they would send a front back of the check so that I could file a police report I should have the copy in 7-10 days. Contacted them again on Mar 31st because copy never arrived, after speaking to three people being disconnected I was told that the first request was not sent to the correct person. It was supposedly sent to the right person a copy would arrive in 7-10 days. It is now May 1st still no copy. My next call is to the insurance commission"
Commented on 2016-05-01 19:28:39 EST
"We have been dealing with these people since May 2nd... >It is now October 3rd and they still have not sent the checks to the beneficiaries. All documents have been submitted...socials, death certificate of deceased and death certificate of deceased beneficiary... every time you call someone you get a different story... we hope the President of this company is getting fat and rich and sleeps at night...."
Commented on 2015-10-03 16:52:18 EST
"I reported one of their agents to our state insurance board, and eventually received money due to me paid by extending my insurance coverage for several months, but it took a very long time and they never admitted blame. "
Commented on 2014-12-19 07:09:46 EST
"I am a new member of Colonial Penn. My 1st premium was paid with a live check on 5/16 and authorized subsequent payments to be automatic deductions from my checking account beginning in the following month of June. I checked my online statement and found Colonial Penn had deducted 2 premium payments in June. They stated this was done because my coverage actually started on 4/16. My understanding was that coverage started on the date of approval and receipt of 1st payment. I find it strange that I was covered even though they had not received any payment. They alleged the company had a right to reconcile by taking 2 deductions even though the June payment would not have been due until 6/16. This to me seems illegal as my authorization was for a single 'monthly' deduction. Needless to say I cancelled future automatic deductions. Further I should have checked the customer satisfaction reviews. I would not have selected this company."
Commented on 2014-06-05 09:03:39 EST
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