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Electric Insurance Review

Electric Insurance Customer Comments

These are comments left by site visitors who have completed a survey for this company. The comments are unedited and shown in the order the surveys were received. If you would like to participate, just click the "Take a Survey" button at the end of these comments.

"Used roadside assistance, call was processed immediately and I received help needed in timely manner"
Commented on 2018-09-13 13:01:54 EST
"Electric Insurance are thieves. Stay away. When I discovered that my mortgage company was invoiced nearly an additional 1,000 premium I learned that - without my knowledge or consent, nor that of my agent - Electric had seemingly unilaterally decided to appraise my home, increase my coverage to ludicrous levels, and invoiced my mortgage company who promptly paid the invoice for a huge unauthorized, and unnecessary additional premium."
Commented on 2018-06-14 15:09:46 EST
"Electric Insurance is a terrible company There should be a zero stars choice because Electric Insurance is a big ZERO. My truck slid off of the road and into a ditch due to black ice and hit the embankment of a driveway which damaged the front bumper, radiator, a headlight, and dented a fender. That was a month and a half ago and I finally got my truck back yesterday without the dent repaired because they refused to cover the dent claiming that it was not due to the accident, which it was. They also stopped returning any emails or phone calls almost two weeks ago and I would not have had any transportation once their rental coverage ran out if not for the kindness of the auto body shop where my truck sat for that month and a half while the shop waited for authorizations for repairs. As it turns out Electric Insurance hires seedy private claims adjusters who also ignore phone calls and collude with Electric Insurance to deny any part of your claim which they can get away with. Now I have to live with the dent or pay out of pocket to have it repaired but at least I have the truck back in my possession. Be forewarned Electric Insurance is not a company to do business with"
Commented on 2018-02-03 14:43:08 EST
"Have been prompt and fair in resolving claims.>Rates have been rising consistently the last several years"
Commented on 2016-01-15 21:31:50 EST
"OK company, but after 5 years of good rates, my auto jumped over $250 with no intervening events. Home went up $60. I'm shopping."
Commented on 2015-06-25 19:42:00 EST
"Every year premiums increase by double digits. I have had enough."
Commented on 2014-07-28 09:41:13 EST
"No claims on autos yet rates cntinue to climb year after year"
Commented on 2012-08-03 04:51:04 EST
"Director of customer service had no customer skills... Company leadership is not interested in customer loyality their only interest is in their bottom line. "
Commented on 2012-07-08 19:29:36 EST
"I have been with them 20 years auto and home with no claims , now they have got too big and increase their premiums too much every year on their good customers .Time was one would get a real person when you called , now you get the ru naround and then find some one who knows nothing, all the managers are "in a meeting" and they never call you back like they used to. When I compalined about the rates increase they offered to try progressive for me. They dont want good customers who dont want make claims anymore "
Commented on 2011-05-31 16:46:31 EST
"First class Insurance Company that does not waste my premiums on advertising."
Commented on 2011-02-09 05:53:53 EST
"Be prepared to sue to collect all your expenses associated with a claim."
Commented on 2010-11-09 15:41:18 EST
"I am with Electric for >8 yrs. The service is good. But their rate went up every year with no reason!"
Commented on 2010-09-27 10:49:06 EST
"They have just been the best insurance company to work with ever. We have had both auto and home claims and they are more than fair."
Commented on 2010-05-10 10:32:29 EST
"We have had Electric for over 10 years and our rates actually go down yearly. We have a PEL policy which means we have to keep 100/300 limits on auto and still the rate I pay for my 95 bronco is not much more then the so-called cheaper companies. I have never had a problem with customer service, getting rate quotes, and help in understanding something on the policy. We had a incident with mold in our old house and they were right there with us...luckily we were able to get our home builder to pay for the mold removal. Granted I have never had to file a claim, but I did when I was with State Farm and had problems with them. EVEN BEFORE I filed the claim with State Farm, my rates were constantly going up, even though we had no changes on the policy.....I was with State Farm for 20 year, shouldn't my rates have gone down? Regardless, We like Electric Insurance."
Commented on 2009-02-05 10:11:21 EST
"Daughter has an accident (in my car) and my next years auto policy went thru the roof. This after 10+ years of claimless loyalty."
Commented on 2009-01-10 04:41:52 EST
"Very fast claim handling."
Commented on 2008-12-25 18:12:40 EST
"They have several fees they charge you if you cancell your policy with them."
Commented on 2008-12-18 11:40:53 EST
"I had this policy for almost 8 years and cancelled because I found a better rate with a better-rated company. I cancelled and was sent a bill for $1. I didn't know why I was charged $1 and didn't pay it right away. It turns out that the actual amount owed was $123 and the bill didn't reflect that. The company immediately sent me to collections when I didn't pay the dollar. No contact, no warning. I had never missed a payment or been late. I had never made a claim. After one month of not paying the $123 bill, that I didn't know I owed, I had bill collectors breathing down my neck. We were set up on automatic payment withdrawl and the agent was unable to adequately explain why we owed a full month's payment after cancelling the policy. He just gave me a run-around about the equity account and the owed premium being behind. I will never recommend this company to anyone. Go with a company you have actually heard of before. I'm just glad I never had to find out what they would do with their claims process."
Commented on 2008-08-06 06:21:33 EST
"The Agent did not supply all information to me prior to me cancelling the policy regarding the cancellation fees and other hidden fees when I contacted the company prior to cancelling my policy.Once I cancelled my policy I was sent one (1) notice, which I misplaced, next thing you know I was sent to a collection agency. If you are a current customer you would have gotten a 2nd reminder notice of fees due. But when no longer a customer you do not get a 2nd notice, they dicriminate in the way they treat existing customers vs non-customers, but stll charge the installation fee as if you were an existing customer. "
Commented on 2008-04-21 15:38:36 EST
"These guys are the best! Thirty years of service. Multiple claims, all immediately resolved."
Commented on 2008-03-06 12:17:30 EST
"excellent service and good pricing"
Commented on 2008-02-07 16:32:59 EST
"I am ready to cancel my policy. I was quoted a price per year and it was different from what I am being charged."
Commented on 2007-12-25 12:49:39 EST
"Rates keep climbing"
Commented on 2007-10-31 21:29:00 EST
"Electric insurance has been good till I needed to do changes to my policies. They are the most unflexible company. I am trying since 2 years to get the car from my ex-wife removed from my policy! Impossible! Finally I am switching insurance companies to accomplish this and Electric Insurance makes it very complicated to cancel the policy which is about to expire anyway. You are unable to get the responsible agents on the phone and all others seem to not authorized to help you. Electric Insurance was good till I had to make changes - now I wish I had picked an insurance that has a local agent so if something doesn't go your way you can talk to a person instead of beeing put on hold and transfered from voicemail to voicemail! "
Commented on 2007-09-17 13:59:50 EST
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